Client Success Director

Description

Why join AliveCor

At AliveCor, we imagine a healthier world powered by access to personalized intelligent information. We're on a mission to be the world’s heart health partner by enabling access to quality heart care for everyone. AliveCor has pioneered over-the-counter medical ECG devices and continues to lead the way in empowering consumers and patients to take care of their heart. Using our FDA-cleared medical-grade hardware and software, millions of users have taken more than 200 million heart health measurements and counting. Our vibrant team of people are attracted to AliveCor because they want to build something meaningful - and AliveCor delivers: every day, customers tell us that we’ve saved lives. Join us in our mission!

The Opportunity

AliveCor is looking for a highly motivated, results-oriented Client Success Director to join our Employer & Strategic Alliances team. The ideal candidate will own the client experience from implementation through renewal, focusing on driving revenue by ensuring our clients and partners are successful. Experience driving revenue growth is a must. This role offers a unique opportunity to make a significant impact on our growing business and help shape the future of our client success function. If this sounds like you, we want to meet you!

Job Duties and Responsibilities:

• Establish and scale client success. Build and implement the processes, best practices, and strategies for the client success function, all while handling day-to-day requirements
• Lead the client lifecycle. Responsible for the entire client and partner experience—from assisting in late-stage sales cycles, to the moment a new client or partner is signed, through implementation and ongoing engagement, all the way to renewal
• Drive revenue growth. Accountable for a revenue number, focusing on helping clients achieve their goals to drive renewals and expansion. This person must be business and revenue driven
• Solve complex problems. Act as a strategic and creative problem-solver, identifying new ways to help clients and partners achieve their goals while balancing our business goals
• Own the client relationship. Serve as the primary point of contact for our key clients and partners, ensuring they are delighted with our service and achieving their desired outcomes

Qualifications & Skills:

• 6-8 years of professional experience, ideally within the digital health space, working with employers, health plans, and other partners
• A strategic thinker. Be able to identify problems, propose solutions, and execute a plan to achieve desired outcomes
• A proactive problem-solver. Have a "can-do" attitude and an ownership mentality, ready to roll up your sleeves and get the job done. Don't just point out problems; recommend and implement solutions
• Curious and client focused. Genuine interest in understanding clients' challenges and help them reach their goals
• A builder. Thrive in a fast-paced, rapidly changing, startup environment and are excited by the opportunity to build a function and a team from the ground up
• Bachelor’s degree in business or related field

The Perks:

AliveCor offers full-time employees benefit plans including medical, dental, vision, paid vacation, paid holidays, paid personal days, volunteer time off, 401(k) savings with employer match, bonus opportunities, life insurance, company sponsored life insurance & our KardiaComplete program. AliveCor is an equal opportunity employer and will not discriminate against any employee or applicant based on age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any other classification protected by federal, state, or local law.

Principals only. Recruiters, please don’t contact this job poster. Do not contact us with unsolicited services or offers.