Client Support Engineer

Client Support Engineer

Remote - Colombia

*ONLY CVs SUBMITTED IN ENGLISH WILL BE CONSIDERED*

The Opportunity:

Anthology delivers education and technology solutions so that students can reach their full potential and learning institutions thrive. Our mission is to empower educators and institutions with meaningful innovation that’s simple and intelligent, inspiring student success and institutional growth.

The Power of Together is built on having a diverse and inclusive workforce. We are committed to making diversity, inclusion, and belonging a foundational part of our hiring practices and who we are as a company.

For more information about Anthology and our career opportunities, please visit www.anthology.com.

This role focuses on Anthology’s LMS, Blackboard, which provides students with a simple and intuitive learning experience that they can access anytime and anywhere. It’s a solution that’s continuously evolving to meet users’ needs and we’re looking for someone who can play an integral role in the success of the Customer Support team within this specific product line.   

Our Customer Support team has a proven track record of delivering high quality technical support to our customer base. We are looking for motivated, technically-savvy and customer service-oriented Client Support Engineers to join our support team.

Primary responsibilities will include:

• Diagnosing and troubleshooting web-based product components and their underlying technologies
• Integrating components into other systems such as Student Information Systems
• Showing Front-end application expertise on par with Instructional Designers

The Candidate: 

Required skills/qualifications: 

• Strong understanding of SQL Queries
• Familiarity with web technologies such as SaaS, SSO, API,  HTML, CSS, JavaScript, Java, or HTTP
• Familiarity with front end debugging tools (inspector, console, network tool)
• Problem-solving skills in complex web environments
• Strong knowledge of system and database administration principles
• Ability to replicate, diagnose and resolve problems
• Focused and detailed in handling, tracking and documenting technical issues
• Strong team player with excellent communication skills and customer interaction skills
• Excels in Customer Service and understands “Customer First” philosophy
• Demonstrates leadership and initiative
• Experienced in a self-directed work environment
• Portrays a professional demeanor with the ability to establish and maintain effective business and client relationships
• Fluency in written and spoken English at CEF B2 level or above 

Preferred skills/qualifications: 

• Bachelor's degree in computer science or information Systems
• Some Red Hat experience or other Linux / Unix operating systems is a plus

This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities at any time.   

Anthology is an equal employment opportunity/affirmative action employer and considers qualified applicants for employment without regard to race, gender, age, color, religion, national origin, marital status, disability, sexual orientation, gender identity/expression, protected military/veteran status, or any other legally protected factor.