Client Support Representative

*CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in. Passing exams and final certification as well as proving your ability to perform the job throughout this process is required to stay employed at SS&C Advent. Will you accept this challenge? 

What we’ll provide: 

• Excellent training based on 30+ years of industry experience. 

• Well-defined career paths. 

• Access to technology, such as SQL, UNIX, LINUX. 

• A teamwork-based culture. 

• Issues (low-Volume, high-complexity) and assignments that will challenge you daily. 

• An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results. 

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Why You Will Love It Here!  

• Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans 

• Your Future: 401k Matching Program, Professional Development Reimbursement  

• Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays 

• Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave  

• Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity 

• Training: Hands-On, Team-Customized, including SS&C University  

• Extra Perks: Discounts on fitness clubs, travel and more! 

What You Will Get To Do: 

• As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction. 

What You Will Bring: 

• Strong customer focus and ability to manage and exceed clients’ expectations for support. 

• Excellent interpersonal skills and ability to work well within a team environment. 

• Superior troubleshooting and analysis / resolution skills. 

• Proven aptitude to learn complex technical and theoretical information quickly. 

• Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities. 

• Excellent written and verbal communication skills in English, with a strong attention to detail.