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Client Support Representative

Florida, United States (Hybrid)

Client Support Representative

2 Months ago • All levels • Finance

About the job

4 skills required for this role

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unix

sql

linux

talent-acquisition

Job Description

SS&C Advent seeks a Client Support Representative to provide technical and product functionality support to clients via phone, web, and email. You'll ensure successful use of our solutions, high customer satisfaction, and troubleshoot complex issues while working within a team environment. Must have strong customer focus, excellent communication skills, and the ability to learn complex technical information quickly.

Must have:

Strong Customer Focus
Excellent Communication
Technical Troubleshooting
Complex Information

Good to have:

MS Windows
MS Office
System Architecture
Client Business

Perks:

Hybrid Work Model
401k Matching

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SS&C is a global provider of investment and financial services and software for the financial services and healthcare industries. Named to Fortune 1000 list as top U.S. company based on revenue, SS&C is headquartered in Windsor, Connecticut and has 20,000+ employees in over 90 offices in 35 countries. Some 18,000 financial services and healthcare organizations, from the world's largest institutions to local firms, manage and account for their investments using SS&C's products and services.

Job Description

Product Representative

Locations: Jacksonville, FL | Hybrid (6 days/month)

Get To Know The Team:

Are you looking for a place that perfectly blends financial services and technology?    Do you enjoy problem-solving?   At SS&C Advent Client Support, we help make our clients successful by solving their technical challenges and by providing guidance on the use of our various software and services offerings. 

Does the prospect of joining a company voted the Best Place to Work in Jacksonville excite you? Do you want a career and not just a job?  Then you should talk to us. 

*CS Reps go through a training program for up to 8 weeks with a variety of checkpoints built in. Passing exams and final certification as well as proving your ability to perform the job throughout this process is required to stay employed at SS&C Advent. Will you accept this challenge?

What we’ll provide:

Excellent training based on 30+ years of industry experience.
Well-defined career paths.
Access to technology, such as SQL, UNIX, LINUX.

A teamwork-based culture.
Issues (low-Volume, high-complexity) and assignments that will challenge you daily.
An environment where you will work directly with clients, team members, implementation consultants, and resources across our global office locations to achieve desired results.

Why You Will Love It Here!

Flexibility: Hybrid Work Model & a Business Casual Dress Code, including jeans

Your Future: 401k Matching Program, Professional Development Reimbursement
Work/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid Holidays
Your Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental Leave
Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
Training: Hands-On, Team-Customized, including SS&C University

Extra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

As a Product Representative for the Client Services (CS) Group, you will provide great service to Advent Software’s clients by resolving technical and product functionality inquiries via phone, web, and e-mail to ensure the successful use of our solutions and a high level of customer satisfaction.

What You Will Bring:

Strong customer focus and ability to manage and exceed clients’ expectations for support.

Excellent interpersonal skills and ability to work well within a team environment.
Superior troubleshooting and analysis / resolution skills.
Proven aptitude to learn complex technical and theoretical information quickly.
Ability to prioritize and manage multiple complex issues and adapt to different challenges and changing priorities.
Excellent written and verbal communication skills in English, with a strong attention to detail.

Ability to understand and convey client business requirements to senior level resources for escalation.
Working knowledge of MS Windows, MS Office, system architecture, and environments.
Flexibility to support market hours.
Occasional weekend on-call availability needed to satisfy Advent’s 24x7 Global support model
A Bachelor’s Degree.
Advantageous and preferred: A degree: MIS, computer science, other technical, economics, business management, or finance.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers.

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan. SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.

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