Insurance Solutions Specialist
Job Description
- Experience in the administration of superannuation funds.
- RG146 certification.
- Understand and ensure compliance obligations, raise concerns, highlight risks, and complete mandatory training.
- Responsible for coordinating & administering insurance related services to corporate superannuation clients and employers, members and beneficiaries.
- Manage end-to-end insurance application and underwriting lodgement processes, including communication of insurer decisions and updates to member accounts.
- Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the trustee services team.
- Oversee the full lifecycle of insurance claims, ensuring effective communication and coordination with insurers, clients, claimants, members, beneficiaries, and their representatives.
- Provide empathetic and compassionate support to vulnerable clients, ensuring their needs are met with care and professionalism.
- Contribute to continuous improvement by capturing data, enhancing processes, and sharing knowledge to improve system capabilities.
- Monitor and respond to inquiries via the insurance phone line / Help Hub Chat, including participation in early morning and late shift rosters as required.
- Uphold and promote SS&C’s Core Values of Accountability, Respect, Innovation, Focus, and Community in all aspects of service delivery.
- 2-3 years’ experience in the insurance and superannuation industry, specifically in claims and/or underwriting administration.
- Knowledge of Superannuation & legislation relating to insurance.
- Basic to intermediate knowledge of Microsoft Word and Excel.
- Hybrid Work Model
- Income Protection Insurance & Salary Continuance
- Generous Bereavement & Compassionate leave
- Private Health Insurance discount
- Primary & Secondary Paid Parental leave
- Death & TPD Insurance
- Committed to Welcoming, Celebrating and Thriving on Diversity
- Hands-On, Team-Customized Training, including SS&C University
- Discounts on fitness clubs, travel and more!
Job Description
Insurance Solutions Specialist
Location: Melbourne, Brisbane, Edward Street, Australia | Hybrid
Get To Know Us:
As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model
- Your Future: Income Protection Insurance & Salary Continuance
- Work/Life Balance: Generous Bereavement & Compassionate leave
- Your Wellbeing: Private Health Insurance discount, Primary & Secondary Paid Parental leave, Death & TPD Insurance
- Diversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on Diversity
- Training: Hands-On, Team-Customized, including SS&C University
- Extra Perks: Discounts on fitness clubs, travel and more!
What You Will Get To Do:
- Understand the compliance obligations of my role and ensure that there are controls to meet them ü Raise any concerns related to poor compliance or risk management ü Highlight any risks to management to make sure they are considered and managed ü Complete all mandatory training required to perform my role and understand the regulatory context of the organisation
- Responsible for co-ordinating & administering insurance related services to corporate superannuation clients and employers (where applicable), members and beneficiaries.
- Responsible for co-ordinating & administering insurance related services to corporate superannuation clients and employers (where applicable), members and beneficiaries
- Manage end-to-end insurance application and underwriting lodgement processes, including communication of insurer decisions and updates to member accounts.
- Prepare and submit claims documentation, follow up on outstanding requirements, and coordinate referrals to the trustee services team.
- Oversee the full lifecycle of insurance claims, ensuring effective communication and coordination with insurers, clients, claimants, members, beneficiaries, and their representatives.
- Protecting your super, putting members interests first and Improving member insurance outcome updates for member accounts · Provide empathetic and compassionate support to vulnerable clients, ensuring their needs are met with care and professionalism. · Contribute to continuous improvement by capturing data, enhancing processes, and sharing knowledge to improve system capabilities. · Monitor and respond to inquiries via the insurance phone line / Help Hub Chat, including participation in early morning and late shift rosters as required. · Uphold and promote SS&C’s Core Values of Accountability, Respect, Innovation, Focus, and Community in all aspects of service delivery.\\
What You Will Bring:
· 2-3 years’ experience in the insurance and superannuation industry, specifically in claims and/or underwriting administration (preferred) · experience in the administration of superannuation funds (preferred)
· RG146 is beneficial · Knowledge of Superannuation & legislation relating to insurance · Basic to intermediate knowledge of Microsoft Word and Excel
Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.
SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.
