Join Axon and be a Force for Good.

At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter.

Your Impact

Are you ready to step up and drive operational excellence in a fast-moving, mission-driven environment? At Axon, our Commercial Operations Analysts don’t just process deals—they shape how we scale. As a Commercial Operations Senior Analyst, you’ll own complex deal structures, guide cross-functional teams, and deliver insights that make our operations smarter and faster. You’ll be the go-to resource for navigating nuance, resolving roadblocks, and ensuring accuracy at scale. This role is designed for a seasoned, detail-obsessed professional who thrives on creative problem-solving, can evaluate multiple factors in decision-making, and knows how to influence stakeholders. You’ll help drive efficiency, mentor teammates, and contribute to process improvements that directly impact revenue and customer success.

What You’ll Do

Location: Hybrid in Axon hub

Reports to: Commercial Operations Manager

• Manage and execute complex commercial deals across key accounts, balancing financial, legal, and operational requirements.
• Serve as subject-matter expert on Axon’s quoting tools, bundles, pricing structures, and approval flows; act as a resource for escalated requests.
• Analyze and evaluate contracts and performance obligations, proactively identifying risks or gaps and ensuring compliance with revenue recognition standards.
• Mentor and coach junior team members on quoting processes, Salesforce CPQ, and deal strategy.
• Lead cross-functional problem-solving with Sales, Finance, Legal, and Order Processing to resolve non-standard scenarios and create scalable solutions.
• Identify and drive process improvements, leveraging data insights to recommend changes that enhance efficiency and accuracy.
• Collaborate on system updates and product launches, leading testing and feedback loops to ensure smooth rollouts.
• Simplify and communicate complex information to cross-functional partners and senior stakeholders, ensuring alignment and understanding.

What You Bring

• Bachelor’s degree or equivalent work experience.
• 5+ years of experience in sales operations, pricing, commercial operations, or a related field (or 3+ years with a Master’s).
• Proven success managing moderately complex deal structures and demonstrating judgment in balancing customer needs with business goals.
• Advanced proficiency in Salesforce CRM (CPQ strongly preferred) and Microsoft Excel (pivot tables, lookups, complex formulas, scenario modeling).
• Strong analytical skills with the ability to evaluate data, identify trends, and recommend improvements.
• Clear, concise, and persuasive written and verbal communication skills; able to influence cross-functional decision-making.
• Experience mentoring or guiding peers, with a collaborative and supportive leadership style.
• Ability to operate with autonomy in a dynamic, fast-paced environment while juggling competing priorities.
• A proactive, problem-solving mindset that consistently looks for ways to improve processes and outcomes.

Work Location

This role is based out of our New York City office and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success.

Benefits that Benefit You

• Competitive salary and 401k with employer match
• Discretionary paid time off
• Paid parental leave for all
• Medical, Dental, Vision plans
• Fitness Programs
• Emotional & Mental Wellness support
• Learning & Development programs
• And yes, we have snacks in our offices

Benefits listed herein may vary depending on the nature of your employment and the location where you work

The Pay: Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The starting base pay for this role is between USD 71,250 in the lowest geographic market and USD 114,000 in the highest geographic market. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of options to help support you physically, financially and emotionally through the big milestones and in your everyday life. To see more details on our benefits offerings please visit www.axon.com/careers/benefits.

#LI-Hybrid

Don’t meet every single requirement? That's ok. At Axon, we Aim Far. We think big with a long-term view because we want to reinvent the world to be a safer, better place. We are also committed to building diverse teams that reflect the communities we serve.

Studies have shown that women and people of color are less likely to apply to jobs unless they check every box in the job description. If you’re excited about this role and our mission to Protect Life but your experience doesn’t align perfectly with every qualification listed here, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Important Notes

The above job description is not intended as, nor should it be construed as, exhaustive of all duties, responsibilities, skills, efforts, or working conditions associated with this job. The job description may change or be supplemented at any time in accordance with business needs and conditions.

Some roles may also require legal eligibility to work in a firearms environment.

Axon’s mission is to Protect Life and is committed to the well-being and safety of its employees as well as Axon’s impact on the environment. All Axon employees must be aware of and committed to the appropriate environmental, health, and safety regulations, policies, and procedures. Axon employees are empowered to report safety concerns as they arise and activities potentially impacting the environment.

We are an equal opportunity employer that promotes justice, advances equity, values diversity and fosters inclusion. We’re committed to hiring the best talent — regardless of race, creed, color, ancestry, religion, sex (including pregnancy), national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, genetic information, veteran status, or any other characteristic protected by applicable laws, regulations and ordinances — and empowering all of our employees so they can do their best work. If you have a disability or special need that requires assistance or accommodation during the application or the recruiting process, please email recruitingops@axon.com. Please note that this email address is for accommodation purposes only. Axon will not respond to inquiries for other purposes._

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For government reporting purposes, we ask candidates to respond to the below self-identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.

As set forth in Axon’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.

Voluntary Self-Identification of Disability

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We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress towards this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.

Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.

How do you know if you have a disability?

A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability. Disabilities include, but are not limited to:

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