Communication Consultant - Employee Change

We are seeking a talented individual to join our Impact team at Mercer https://weareimpact.mercer.com/.

The role of Employee Change Communication Consultant focuses on crafting and executing impactful employee change communications for a broad range of clients, related to HR-led transformations and initiatives.

This role will be based in London and is a hybrid position, requiring at least three days a week in the office.

We will count on you to:

• Provide support covering a full spectrum of strategic and tactical communication advice to help clients enhance the employee experience during times of change; including creating communication materials that keep their workforce informed and productive, helping to retain talent and preparing employees to welcome change.
• Manage change communication project delivery from the point of agreement of project scope, through implementation and delivery, right up to final evaluation, collaborating with a Senior Consultant / Principal.
• Develop high quality, engaging and creative HR change communication materials, using simple language to convey complex information and data; and tailoring materials for various audience groups, delivering the right message in the right voice and using the right channel, on time and within budget.
• Review, edit and proofread content, to ensure the final product is flawless.
• Coordinating all appropriate internal reviews (i.e. editorial, technical, compliance) to ensure quality, accuracy and effectiveness of materials and following up with necessary parties to discuss possible solutions to issues raised during the review process.
• Assist Senior Consultants in coordinating tactic production and project delivery, by clearly communicating individual and team workload availability as part of project management role; providing feedback on accurate timelines and updates as projects progress; and communicating with vendors on production co-ordination.
• Work with creative, digital and tech colleagues to develop integrated change communication strategies and plans based on insight, which address clients’ communication needs and support successful implementation.
• Build and maintain relationships with colleagues to further your understanding of propositions and technical subject matter; and identify opportunities to win / expand client business.
• Interact with clients on a regular basis by attending client meetings, workshops and working sessions; answering questions; managing the content review process (by handling feedback and edits); and providing requested materials in a timely manner.
• Participate in business development activities by researching and providing information to support Senior Consultants drafts proposals / Request for Proposals (RFPs); providing input, develop, edit and proof presentations and participate in presentations; continually researching industry trends; and suggesting possible opportunities to expand client business.

What you need to have:

• Proven communication related experience
• Solid hands-on work experience in employee change communications, change management or related field – ideally supporting HR and wider organisational change / transformational initiatives.
• Strong written skills, with the ability to simplify the complex and tailor content for different purposes, making it relevant to different audiences, and for delivery across a variety of channels and media
• Keen eye for detail, with strong editing and proofing skills
• Excellent verbal communication skills; confident and engaging, with strong presentation skills
• Ability to juggle multiple projects simultaneously
• Strong project management skills, with experience developing and managing / tracking budgets
• Keen sense of integrity and personal ownership while maintaining a collaborative, supportive and team-focused working style and deep belief that we succeed together.

What makes you stand out:

• Bachelor’s degree or advanced degree in Communications, PR, Journalism, or related experience
• Change communication and / or change management qualification or proven experience
• Relevant experience in employee change communication, supporting change initiatives around HR transformation, Reward, Benefit, Health / Wellbeing initiatives
• An understanding of behavioural science in change

Why join our team:

• Be part of a fast-growing team that’s been named a ‘big bet’ for the UK organisation.
• We will help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you will collaborate with talented colleagues to create new solutions and make a positive impact for colleagues, clients and communities.
• Our scale enables us to provide a wide range of career opportunities, along with a competitive benefits and reward package to recognise your contribution and enhance your well-being that includes a generous pension, life assurance, private healthcare, bonus and a full suite of flexible benefit options.

Mercer, a business of Marsh McLennan (NYSE: MMC), is a global leader in helping clients realize their investment objectives, shape the future of work and enhance health and retirement outcomes for their people. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit mercer.com, or follow on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.