Community Operations Manager - Hong Kong, Macao, Taiwan (Li Post)

undefined ago • 1-3 Years • Community Management

Job Summary

Job Description

This role involves managing traditional Chinese communities for players in Hong Kong, Macao, and Taiwan, ensuring high engagement through localized activities and timely responses. It requires deep engagement with core users to foster game advocacy and collaboration with product teams for experience optimization. Additionally, the role focuses on cultivating Key Opinion Consumers (KOCs) to disseminate high-quality game content across various platforms, enhancing the game's market influence.
Must have:
  • Fully responsible for daily operations of traditional Chinese communities (forums, social groups, in-game).
  • Plan and implement localized community activities based on player interests.
  • Establish and maintain core player profiles for Hong Kong, Macao, and Taiwan.
  • Deeply engage core user groups through communication and welfare systems.
  • Observe player needs and feedback, collaborate with product/planning teams.
  • Discover and incubate game KOCs in traditional Chinese regions.
  • Customize growth plans and content creation support for KOCs.
  • Promote high-quality game content through systematic KOC strategies.
Good to have:
  • Successful cases of planning community/marketing activities
  • Experience operating KOCs

Job Details

Job Description

1. Traditional Chinese Community Ecosystem Building and Active Maintenance: As a "gaming confidant" for players in Hong Kong, Macao, and Taiwan, you will be fully responsible for the daily operations of traditional Chinese communities (including forums, social groups, in-game communities, etc.). By accurately capturing player interests, you will plan and implement community activities with regional characteristics (e.g., holiday-limited interactions, local cultural themed events), respond to player incidents in a timely manner, and ensure the community maintains a highly interactive and active atmosphere.

2. In-depth Operation of Core Users: Establish and maintain core player profiles for Hong Kong, Macao, and Taiwan. Through communication, exclusive welfare systems, and feedback collection mechanisms, deeply engage core user groups, enabling them to become "native disseminators" of the game's reputation. Simultaneously, keenly observe player needs and feedback, collaborating with product and planning teams to optimize the game experience.

3. KOC Matrix Cultivation and Content Dissemination: Discover and incubate game KOCs (Key Opinion Consumers) in traditional Chinese regions, customizing exclusive growth plans and content creation support. Through systematic KOC operation strategies, promote high-quality game content (guides, reviews, fan creations, etc.) to spread across local social platforms, game forums, and other channels, reaching more players and potential users, and enhancing the game's influence in the target market.

Job Requirements

1. Hard Requirements: Must have lived in Taiwan, possess a deep understanding of Taiwanese cultural customs, language habits (including internet slang), and lifestyle, and be able to accurately grasp the mindset and emotional needs of local players.

2. Experience and Ability: Possess 1-3 years of experience in community operations, user operations, or marketing. Familiarity with traditional Chinese content creation standards is required. Candidates with successful cases of planning community/marketing activities or operating KOCs are preferred.

3. Personal Qualities: Passionate about the gaming industry, highly sensitive to various types of games; possess excellent communication and cross-team collaboration skills; clear logical thinking, good at data analysis and problem-solving; strong sense of responsibility and results-oriented.

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