Content Developer, AppleCare Digital

Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of these people that supports the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple, and help us leave the world better than we found it. AppleCare is the proven leader in providing extraordinary support, serving millions of customers around the world. The AppleCare Digital team is seeking a dynamic, highly motivated individual to assist in the development of video and image assets that provides an informative and entertaining experience, and allows our viewers to fully understand and use their products to their full potential. The Content Developer helps drive creation and delivery of screen assets to support functional creative needs, ensuring the consistency and accuracy of UI across screens for the design teams for the AppleCare Digital portfolio. This role is a subject matter expert and able to provide insightful advice and technical guidance to the topics and solutions Apple is trying to provide for our customers.

Provide technical product expertise to our strategists, writers, producers, and creatives during pre-production and production. Support the day-to-day screen production process, including tracking, quality assurance, course correction, and delivery. Responsible for screen captures, data management, and content loading on devices. Handle hardware inventory, both for in-house screen capture usage and video + photography productions. Build relationships with our Engineering, Product Marketing, and Marcom teams to learn all aspects of the hardware and software. Continuously learn and be an authority in everything Apple. This person will work with a Content Production team who will depend on them at several stages of our production process. We’re searching for someone who wants to take their training and expertise, honed through years of being an Apple expert, and apply them to millions of people online, every day.

• 5+ years in a creative or technical role dealing with Apple products.
• You demonstrate deep knowledge of our vast library of hardware products, software offerings, services, and can speak to their configuration, options, usage, and proper troubleshooting.
• Experience in an Advisor, Genius or Trainer role, or Marcom TDM experience.
• You possess great communication and time management skills, and work independently as well as in a team environment.
• Strategic problem solver, looking ahead and anticipating solutions.
• You approach projects with curiosity, are proactive, and have a go-getter attitude looking for and open to new ways of working.
• Be a collaborative teammate with a positive attitude and an eagerness to ask questions.
• Bachelors degree or equivalent experience

• 7+ years in a creative or technical role dealing with Apple products.
• You have experience in building real, positive relationships with creative people who span many fields, including producers, creatives, motion designers, writers and strategists.
• Video production and graphic design experience strongly preferred but not required.
• Bachelor’s degree.