Contractor - Enterprise Technology Administrator
Job Description
- Microsoft and/or Apple certifications or training.
- Strong soft skills to provide structured but friendly IT support to end users.
- Understanding of ITIL-based service management principles.
- Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation.
- Triage and resolve end user IT-related issues (e.g., laptop, VPN, software, security, printer, mobile phone, access requests).
- Perform hardware/software provisioning, administration, and maintenance.
- Provide IT project implementation for new and existing services.
- Document knowledge base articles for end user self-service.
- Perform asset and inventory management.
- Proactive administration and upgrades of IT management solutions.
- Administer password management tools.
- High school diploma and 4 years related full-time work experience.
- Ability to communicate technical information to a non-technical audience, both verbally and in writing.
- Familiarity in troubleshooting and resolving hardware/software related issues.
- Flexible hybrid work schedule (2-3 days in office, rest from home).
The Enterprise Technology Administrator II (IT Support) is a contract position responsible for service desk support to triage and resolve end user IT-related issues, perform hardware/software provisioning, administration, and maintenance. As well as providing IT project implementation to maintain existing, as well as introduce new IT services for the organization.
This is a flexible hybrid position, with expectations of working from the office a couple of times (2-3 days) a week and the rest from home.
Principal Duties and responsibilities:
- Service Desk
- Fulfill end user requests to triage and resolve IT-related issues – e.g. laptop, VPN, software, security, printer, mobile phone, access requests, etc.
- Document knowledge base articles and how-to’s for end user self-service support.
- Work with hardware/software vendors for augmented support as needed.
- Provide personable, friendly assistance to end users with dedication to quality.
- Work with other IT teams e.g. Networking, Information Security, etc…
- Provide service to the enterprise within defined SLA’s.
- IT Project Support
- Coordinate and support implementation of new IT services, including new equipment, cloud services, and software.
- Evaluate and recommend technology enhancements on an ongoing basis to support productivity.
- IT Administration
- Perform asset management, and inventory management responsibilities.
- Proactive administration and upgrades of IT management solutions.
- Perform administration of password management tools
Product Knowledge and Experience:
- Productivity: Microsoft Office 365, Office 2013/2016, Office for Mac 2016
- Enterprise Collaboration: Exchange Server 2010/2013, Confluence.
- Operating systems: Windows 7 & 10, MacOS 10.11, 10.12, 10.13, iPhone, Android.
- System imaging and maintenance: JAMF Pro (Mac) and Microsoft Intune, SCCM (Windows).
- JIRA Service Desk and other project/request management solutions.
- Azure Entra ID administration
- Ability to contribute different thoughts, ideas and viewpoints that lead to greater innovation on projects and cross-functional collaborative efforts.
Qualifications & Skills:
- High school diploma and 4 years related full-time work experience.
- Some off-hours and weekend work expected.
- Occasional, scheduled travel to support special company events. (<10%).
- Problem-solving skills.
- Ability to communicate technical information to a non-technical audience, both verbally and in writing.
- Ability to lift and carry 50 pounds.
- Ability to work within defined SLA’s for committed and consistent IT service.
- Familiarity in troubleshooting and resolving hardware/software related issues.
- Microsoft and/or Apple certifications or training preferred.
- Strong soft skills to provide structured but friendly IT support to end users.
- Documentation skills for internal process management and end-user facing communications, how-to articles, etc.
- Understanding of ITIL-based service management principles preferred.
Estimated hourly compensation: $25.00 - $35.00
GHX: It's the way you do business in healthcare
Global Healthcare Exchange (GHX) enables better patient care and billions in savings for the healthcare community by maximizing automation, efficiency and accuracy of business processes.
GHX is a healthcare business and data automation company, empowering healthcare organizations to enable better patient care and maximize industry savings using our world class cloud-based supply chain technology exchange platform, solutions, analytics and services. We bring together healthcare providers and manufacturers and distributors in North America and Europe - who rely on smart, secure healthcare-focused technology and comprehensive data to automate their business processes and make more informed decisions.
It is our passion and vision for a more operationally efficient healthcare supply chain, helping organizations reduce - not shift - the cost of doing business, paving the way to delivering patient care more effectively. Together we take more than a billion dollars out of the cost of delivering healthcare every year. GHX is privately owned, operates in the United States, Canada and Europe, and employs more than 1000 people worldwide. Our corporate headquarters is in Colorado, with additional offices in Europe.
