Critical Facilities Technician

The Critical Facilities Technician provides technical and facility support in a 24x7 data center environment, including maintenance and oversight of electrical, HVAC, civil and building management systems. We are looking for self-motivated team members who have a strong sense of urgency, and dedication to your team, our customers and IMDC’s vision. This is a full-time shift position, and may be required to work 1st, 2nd or 3rd shift.

Your role in our mission:

• Take responsibility for the critical power, cooling/environmental, security, and support systems and facilities of IMDC to achieve or exceed uptime service levels.
• Proactively support the safety of the environment and occupants and ensure that all safety procedures are followed while performing work.
• Perform limited maintenance tasks to ensure smooth operation of the data center’s heating and cooling systems and the overall facility.
• Allow and monitor suppliers.
• Monitor, resolve, and update all assigned service tickets using a ticket system, including fault reports and customer installations of electrical and physical equipment.
• Perform daily operational measurements of all mechanical and electrical equipment and inspect buildings, grounds, and all equipment for unsafe or faulty operation.
• Guide and periodically check suppliers during maintenance to ensure rules and company procedures are followed.
• Proactively identify problems and take necessary steps to resolve them. Assist with service delivery tasks when needed.

Valued skills and experience:

• Experience in a critical operational environment and/or data center experience is preferred but not required.
• Multitasking – We use various systems to manage ticket queues, and work tasks may change throughout the day.
• Attention to detail – the ability to understand and follow a documented process and Iron Mountain’s safety code; this role is very process-driven.
• Organization & prioritization – follow processes and manage your time with minimal supervision to complete work efficiently and on time.
• Commitment & eagerness to learn – we want you to further develop your career within Iron Mountain.
• Customer-oriented mindset – we are customer-focused.
• Overtime opportunities will be available.
• Working hours and shifts vary, and night, weekend, and holiday work may be required.

Discover what we offer:

• Discover Unlimited Possibilities: Embark on an exciting journey with Iron Mountain, a global organization that embraces transformation and innovation.
• Empowering Inclusion: Become part of a supportive environment where every voice is heard, opinions are valued, and feedback is encouraged, fostering a culture of inclusion and connection.
• Global Connectivity: Connect with over 26,000 talented individuals from 59 countries, opening doors to diverse cultures and promoting global learning opportunities.
• Celebrating Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to achieve greatness.
• Competitive Rewards: Support for your career at Iron Mountain, family, personal well-being, and wellness. (Local benefits may vary depending on country-specific policies.)
• Embracing Flexibility: Experience the freedom of remote/hybrid working, enabling a harmonious work-life balance (depending on the role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth, preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents and recognizes the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce, leaving a lasting legacy for future generations.