[CS2211] Connected Car (Off-board) _ Operations Engineer (General Level - Manager/Staff Position)

Job Content

① Responsible Development Area, Business Overview, and Role/Position within R&D of the Department

This is the cloud system maintenance and operation, and quality control department.

Teams are divided by roles:

• Budget management
• Support desk
• System operation

② Specific Job Responsibilities and Expected Role/Position within and outside the Department

• Discovery, Root Cause Analysis, and Restoration of Failures
• Monitor the operational status and service quality of cloud systems to detect failures.
• Acquire and analyze logs from the system to identify the cause.
• Escalate to the appropriate development department and respond to failures to a level where users are not affected.
• While not directly involved in coding, it is required to understand the system architecture and logically explain the situation to internal engineering departments when incidents occur.
• Quality Control and Data Provision
• Monitor service quality, detect abnormal signs such as performance degradation trends, and implement necessary countermeasures.
• Analyze data acquired during the quality control process and provide reports to other departments.
• Operation Project Management
• Projects for preparing for the start of operations related to new services and expansion to new regions.
• Projects for OTA (Over The Air) distribution for remote software delivery.
• Handle inquiries and incidents related to connected services using a ticket system.
• Project management for new projects and improvement processes.

③ Work Environment and Working Style (Member Composition, Workplace Atmosphere, Characteristics)

This is a team composed of Nissan engineers and partner companies. Many Nissan engineers in this department are mid-career hires from IT and infrastructure companies. Those with experience in budget management, design, outsourced design, verification, and deployment as in-house SEs at operating companies are also active. Those who have served as leaders at support desks are also active.

There are many opportunities for English communication, including meetings with partner companies (including offshore) and regions where connected cars & services are deployed. This role is suitable for those who enjoy analyzing failures and operations.

https://note.com/nissannkm_blog

Appeal Points (Job Attractiveness)

① Self-Growth, Acquirable Skills, and Job Satisfaction through the Role

The greatest satisfaction is providing stable services to Nissan customers worldwide who drive Nissan cars. You can gain knowledge and skills in connected car & services, which is an expanding market, cloud systems corresponding to vehicle projects, and English communication skills.

② Future Career Path and Position

After building a career as an operations engineer in connected car & services, it is possible to advance to a management position depending on your wishes.

• It is also possible to choose another career path within Nissan depending on the individual's wishes.

MUST

• Knowledge and experience in cloud system (platform/application) operations or system operations.
• Customer negotiation experience as an engineer.
• Team leader experience.
• Communication skills to correctly understand what the other person is saying and convey what you want to say in Japanese and English.

Automotive industry experience: Preferred

TOEIC: 600

WANT

• Experience working with overseas vendors.
• ITIL certification or equivalent experience.
• Presales experience at a SIer.
• PM experience in system development or process improvement.
• Experience reporting in presentations to superiors.

TOEIC: 730

Desired Candidate Profile

Personality and corresponding actions/behaviors:

• Bright and positive person.
• Someone who accepts diverse cultures and ways of thinking and actively communicates.
• Someone who proactively identifies, organizes, and solves problems.
• Someone who can effectively involve others to achieve goals.
• Someone with a strong sense of deadlines and who puts in full effort to achieve results.
• Someone with high adaptability to the work environment.

• Annual Salary Range (Reference Value)
• Approximately 4.1 million yen to 7.7 million yen
• Monthly salary x 12 months + Bonus (estimated value)
• Bonus amount is a reference value, and the actual payment period, amount, payment conditions, etc., will be determined separately each time.
• Overtime pay, etc., will be paid separately based on employee wage regulations.