Customer Experience Specialist, Delivery (Part Time)

2 Months ago • All levels • Operations

Job Summary

Job Description

As a Customer Experience Specialist, Delivery (Part-Time) at Tesla, you'll be the face of the brand, delivering vehicles directly to customers. Responsibilities include ensuring a seamless delivery experience, explaining vehicle features, addressing customer questions, coordinating with other specialists, managing delivery schedules, and providing feedback for process improvement. You'll need excellent interpersonal and organizational skills, a full UK driving license, and a passion for Tesla's mission. Weekend and evening work is required. This role involves direct customer interaction, ensuring a positive handover and addressing any concerns promptly. The role necessitates effective communication and coordination within the sales and delivery team to ensure smooth operations and timely deliveries.
Must have:
  • Full UK driving license (no more than 6 points)
  • Excellent interpersonal skills
  • Strong organizational skills
  • Excellent customer service experience
  • Flexibility for weekend/evening work

Job Details

What to Expect
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do
  • Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
  • Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
  • Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
  • Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
  • Manage delivery schedules and logistics to meet customer expectations.
  • Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
What You’ll Bring
  • Full UK driving licence with no more than 6 points.
  • Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
  • Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
  • Proven track record of delivering excellent customer experiences.
  • Customer-focused with a positive and professional attitude.
  • Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
  • Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
  • A passion for Tesla's mission to accelerate the world's transition to sustainable energy.

Similar Jobs

OKX - Listing Manager

OKX

Singapore, Singapore (On-Site)
6 Months ago
Ansys - Industry Marketing Manager - Energy

Ansys

(Remote)
1 Day ago
QuinStreet - Senior Partnerships Manager

QuinStreet

(Remote)
1 Day ago
Playtika - Service Operations Analyst

Playtika

Ukraine (On-Site)
1 Month ago
Rockstar Games - Associate QA Tester: Online Services (Night Shift)

Rockstar Games

Lincoln, England, United Kingdom (On-Site)
1 Month ago
Tesla - Service Advisor

Tesla

Lombardy, Italy (On-Site)
2 Months ago
Tesla - Delivery Advisor

Tesla

Central Bohemian Region, Czechia (On-Site)
2 Months ago
Meta - Harmful Content Project Manager, Integrity Operations

Meta

Washington, District Of Columbia, United States (On-Site)
5 Months ago
GoTo Group - Area Operations Associate (Depok)

GoTo Group

West Java, Indonesia (On-Site)
6 Months ago
Tesla - Service Advisor

Tesla

Hamburg, Hamburg, Germany (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

P99 soft - Data Architect (Snowflake)

P99 soft

Hyderabad, Telangana, India (On-Site)
21 Hours ago
Epic Games - Senior Engine Programmer, Framework

Epic Games

Cary, North Carolina, United States (On-Site)
3 Months ago
PwC - Manager to Risk Assurance (Broader Assurance Services)

PwC

Almaty, Almaty Region, Kazakhstan (On-Site)
6 Months ago
Scanline VFX - Senior Pipeline Developer (Houdini)

Scanline VFX

Seoul, South Korea (Remote)
6 Months ago
CharacterAI - Software Engineer, Backend

CharacterAI

San Francisco, California, United States (On-Site)
2 Weeks ago
ION - Project Manager - PS

ION

London, England, United Kingdom (On-Site)
6 Months ago
Codemasters - Technical Art Director

Codemasters

Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia (On-Site)
2 Months ago
Inspired Entertainment - Assistant Resort Amusements Manager

Inspired Entertainment

Filey, England, United Kingdom (On-Site)
1 Month ago
ByteDance - IT AMS Lead

ByteDance

San Jose, California, United States (On-Site)
2 Weeks ago

Get notifed when new similar jobs are uploaded

Jobs in Bristol, England, United Kingdom

DNEG - Lighting TD (DNEG Animation)

DNEG

United Kingdom (On-Site)
5 Months ago
Media Molecule - Lead Programmer

Media Molecule

Guildford, England, United Kingdom (Hybrid)
1 Day ago
Meta - Software Engineer (Leadership) - Infrastructure

Meta

London, England, United Kingdom (On-Site)
5 Months ago
Scientific Games  - General Manager, iLottery

Scientific Games

United Kingdom (Remote)
4 Months ago
Alphasense - Sales Solutions Architect

Alphasense

London, England, United Kingdom (On-Site)
6 Hours ago
Eleven Labs - Risk & Compliance

Eleven Labs

United Kingdom (Remote)
1 Month ago
Cloud Imperium Games - Lead Gameplay Programmer

Cloud Imperium Games

Manchester, England, United Kingdom (On-Site)
2 Months ago
Netflix - Manager, Ads Revenue & Yield Analytics - EMEA

Netflix

London, England, United Kingdom (On-Site)
2 Weeks ago
Foster and partners  - Graduate Mechanical Engineer

Foster and partners

London, England, United Kingdom (On-Site)
21 Hours ago
Microsoft - Partner Sales Executive

Microsoft

London, England, United Kingdom (On-Site)
3 Days ago

Get notifed when new similar jobs are uploaded

Operations Jobs

OKX - Specialist, Sanction Operations

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Tesla - Aftersales Support Specialist

Tesla

North Holland, Netherlands (On-Site)
2 Months ago
The Walt Disney Company - Senior Manager, Ops Integration

The Walt Disney Company

Singapore, Singapore (On-Site)
2 Months ago
Netflix - HR Service Delivery Transition Analyst

Netflix

Manila, Metro Manila, Philippines (Hybrid)
2 Weeks ago
OKX - Team Lead, Customer Due Diligence

OKX

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
6 Months ago
Hawk Eye Innovations - Match Operations Assistant

Hawk Eye Innovations

Gdańsk, Pomeranian Voivodeship, Poland (On-Site)
1 Week ago
Trek - Service Technician/Advisor

Trek

Alamo, California, United States (On-Site)
2 Months ago
Realworld one - Associate, Commercial Strategy & Operations

Realworld one

Germany (Hybrid)
1 Month ago
Google - Service Delivery Manager

Google

Haryana, India (On-Site)
2 Days ago
ByteDance - Operations Specialist Intern - Global Payment

ByteDance

Kuala Lumpur, Federal Territory Of Kuala Lumpur, Malaysia (On-Site)
1 Month ago

Get notifed when new similar jobs are uploaded

About The Company

Tesla is an internet company. Follow us to receive our company updates and job postings.

Kalsdorf Bei Graz, Styria, Austria (On-Site)

North Holland, Netherlands (On-Site)

İstanbul, Türkiye (On-Site)

Brandenburg, Germany (On-Site)

Huddinge, Stockholm County, Sweden (On-Site)

Rhineland-Palatinate, Germany (On-Site)

London, England, United Kingdom (On-Site)

View All Jobs

Get notified when new jobs are added by Tesla

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug