Customer Experience Specialist, Delivery (Part Time)
7 Months ago • All levels
Customer Service
Job Description
As a Customer Experience Specialist, Delivery (Part-Time) at Tesla, you'll be the face of the brand, delivering vehicles directly to customers. Responsibilities include ensuring a seamless delivery experience, explaining vehicle features, addressing customer questions, coordinating with other specialists, managing delivery schedules, and providing feedback for process improvement. You'll need excellent interpersonal and organizational skills, a full UK driving license, and a passion for Tesla's mission. Weekend and evening work is required. This role involves direct customer interaction, ensuring a positive handover and addressing any concerns promptly. The role necessitates effective communication and coordination within the sales and delivery team to ensure smooth operations and timely deliveries.
Must Have:
- Full UK driving license (no more than 6 points)
- Excellent interpersonal skills
- Strong organizational skills
- Excellent customer service experience
- Flexibility for weekend/evening work
What to ExpectWhat You’ll Bring
As a Customer Experience Specialist, Tesla Direct at Tesla, you will be the face of our brand, delivering vehicles directly to our customers' home or work addresses. Your role will involve ensuring a seamless and exceptional customer experience, from delivery to follow-up. You are part of a larger sales, service and delivery team who works closely and flexibly on all operations. You are expected to cooperate frequently and display a one-team mentality to achieve sales and delivery targets.
What You’ll Do- Deliver vehicles to customers' home or work addresses, providing a professional and positive handover experience.
- Ensure customers are familiar with their new vehicles by explaining features, functions, and benefits.
- Maintain a high level of customer satisfaction by addressing any questions or concerns during the delivery process.
- Act as a chaser to pick up other customer experience specialists, ensuring timely and efficient coordination.
- Manage delivery schedules and logistics to meet customer expectations.
- Provide feedback to the sales and delivery teams to improve processes and enhance customer satisfaction.
- Full UK driving licence with no more than 6 points.
- Excellent interpersonal skills with a natural ability to build rapport and engage withcustomers.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- Proven track record of delivering excellent customer experiences.
- Customer-focused with a positive and professional attitude.
- Flexibility to work on weekends and evenings as required. A passion for Tesla's mission toaccelerate the world's transition to sustainable energy.
- Strong organizational skills with the ability to manage multiple priorities in afast-paced environment.
- A passion for Tesla's mission to accelerate the world's transition to sustainable energy.
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