Customer Relations Agent

• Customer-Centric: Your approach is always focused on understanding and meeting the customer needs, ensuring that every action you take contributes positively to their experience.

• You are fluent in English and Portuguese.

• Eager to Learn: You have a strong desire to grow, not only in your role but also within the blockchain industry. You stay informed about industry trends and continuously seek opportunities to enhance your skills.

• Effective Communicator: With excellent verbal and written communication skills, you can convey information clearly and empathetically to a diverse range of customers.

• Problem Solver: You are adept at identifying issues and finding creative, practical solutions to resolve them efficiently.

• Empathetic Listener: You have the ability to understand and share the feelings of others, which helps in building strong relationships with cardholders.

• Team Player: You work well in a collaborative environment and are willing to share knowledge and support your colleagues.

• Adaptable and Resilient: You are comfortable with change and can maintain high performance levels even in challenging situations.

• Detail-Oriented: You pay close attention to the details, ensuring accuracy and thoroughness in your work.

• Advocate for Improvement: You're not just a participant but a contributor, always looking for ways to improve our services and processes.

Nice to have

• Familiar with Web3 & DeFi: You understand the core concepts of decentralized finance & blockchains, and have had experience buying/selling/swapping/bridging tokens. 

• Relevant Prior Experience: While not mandatory, previous experience in customer service or a related field or being a Discord mod is beneficial.

• Personal Development: Pursue your professional goals with our support, including personal education budgets and conference allowances. We invest in your growth and learning.
• Innovation and Experimentation: Interested in exploring new ideas? Dedicate your Friday afternoons to research or work on a side project within our ecosystem. We encourage creativity and experimentation.
• Flat Hierarchy: Navigate with ease in our organization. Our flat hierarchy ensures your ideas and contributions are valued and heard, without getting lost in a complex structure.
• Flexible and Remote Work: Not a morning person? No problem! We embrace flexible working schedules and have a long-standing culture of remote work. Balance your professional and personal life in a way that works for you.
• State-of-the-Art Equipment: Receive the latest hardware and all the tools you need. We make sure you're well-equipped to do your best work.
• Growth and Opportunity: Grow with us in an exciting industry. As Gnosis rapidly expands, so do the opportunities for you to make a significant impact. We value initiative and a proactive approach.
• Inclusive and Diverse Culture: At Gnosis, we are committed to creating an inclusive environment that celebrates diversity. We believe our products and services are enhanced by a wide range of perspectives. All qualified applicants will receive consideration for employment without regard to race, ethnic origin, age, religion, belief, marital status, gender identification, sexual orientation, or physical ability.
• Community and Mission: Join a team that's passionate about our mission and enjoys working together. We’re not just colleagues; we’re a community driven by a shared goal.