Customer Renewal Manager

2 Minutes ago • 3 Years + • $88,000 PA - $163,400 PA

Job Summary

Job Description

As a Customer Renewal Manager at SailPoint, you will be responsible for providing end-to-end renewal execution support. This involves collaborating with Customer Success, Sales, Marketing, IT, and Finance teams to plan, develop, and execute renewals. You will maintain knowledge of commercial negotiation, product portfolio, and entitlement metrics. You will also ensure data integrity, provide status updates to management, and forecast attrition. This role involves managing renewals in North America and Latin America. This requires strong communication, relationship-building, and negotiation skills. You'll be expected to work effectively in a team environment and generate results. The base salary for US-based employees will be in the range of $88,000 - $163,400.
Must have:
  • 3+ years in a customer-facing role
  • Proficient verbal and written communication in English
  • Commercial negotiation experience
  • Experience managing SaaS Subscription renewals is ideal
  • Ability to forecast accurately
Good to have:
  • Experience managing Professional Services renewals
Perks:
  • Medical, dental, and vision insurance
  • Short-term and long-term disability
  • Life insurance and Accidental Death & Dismemberment (AD&D)
  • 401(k) Savings and Investment Plan with company matching
  • Flexible vacation policy
  • 8 paid holidays annually
  • Paid parental leave

Job Details

As the leader in Identity Security, SailPoint continues to grow globally.  As we look to expand our global presence, we are always looking for talented sales minded individuals to help support these efforts.  We are a US based, publicly traded company, headquartered in Austin, Texas. SailPoint is not only the leader in the cloud enterprise space, our governance security solutions secure and enable thousands of companies worldwide. This would be a remote setting role based anywhere in the US.

We are seeking an experienced, highly motivated Customer Renewal Manager to be a part of our client-facing organization.  This position is responsible for providing end to end renewal execution support.  In this role as Customer Renewal Manager, you will work closely with Customer Success, Sales, Marketing, IT and Finance teams to plan, develop, implement, and execute all things renewal.

Responsibilities:

  • Provide end to end renewals execution support; maintain knowledge of commercial negotiation, product portfolio and entitlement metrics, and support on transactional steps related to renewals and amendments.

  • Leverage internal SailPoint networks to navigate cross-functionally and regionally.

  • Possess knowledge of SailPoint Terms and Conditions.

  • Knowledgeable in commercial metrics and forecasting principles.

  • Ensure data integrity of renewal opportunities.  This includes collaborating with Deal Desk, Contracts and Sales to ensure quoting, contracts, and subscriptions are all up to date.

  • Provide management with regular status updates, summaries of highly complex issues, and accurate visibility to forecasted attrition and escalate as needed

  • Managing Renewals in North America and Latin America

Required Skills/Experience:

  • 3+ years experience in a customer facing role with the ability to influence different stakeholders using strong relationship and communication skills

  • Proficient verbal and written communication in English

  • Previous experience managing SaaS Subscription renewals process is ideal

  • Previous experience managing Professional Services renewals process is ideal

  • Commercial negotiation experience with a proven record to meet or exceed renewal revenue goals

  • Forecasting experience with the ability to forecast accurately

  • Work effectively in a team environment and generate high impact results measured by renewal bookings

  • Ability to work through multiple commercial software systems here at SailPoint

  • Communicate clearly both orally and in written form and proven ability to build strong relationships

  • Proven ability to organize and prioritize tasks while being process oriented

  • Highly organized with strong attention to detail

  • Bachelor’s degree preferred not required or equivalent comparable experience

#LI-REMOTE #LI-AS1

Benefits and Compensation listed vary based on the location of your employment and the nature of your employment with SailPoint.

As a part of the total compensation package, this role may be eligible for the SailPoint Corporate Bonus Plan or a role-specific commission, along with potential eligibility for equity participation. SailPoint maintains broad salary ranges for its roles to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect SailPoint’s differing products, industries, and lines of business. Candidates are typically placed into the range based on the preceding factors as well as internal peer equity. We estimate the base salary, for US-based employees, will be in this range from (min-mid-max, USD):

$88,000 - $125,700 - $163,400

Base salaries for employees based in other locations are competitive for the employee’s home location.

Benefits Overview

1. Health and wellness coverage: Medical, dental, and vision insurance

2. Disability coverage: Short-term and long-term disability

3. Life protection: Life insurance and Accidental Death & Dismemberment (AD&D)

4. Additional life coverage options: Supplemental life insurance for employees, spouses, and children

5. Flexible spending accounts for health care, and dependent care; limited purpose flexible spending account

6. Financial security: 401(k) Savings and Investment Plan with company matching

7. Time off benefits: Flexible vacation policy

8. Holidays: 8 paid holidays annually

9. Sick leave

10. Parental support: Paid parental leave

11. Employee Assistance Program (EAP) and Care Counselors

12. Voluntary benefits: Legal Assistance, Critical Illness, Accident, Hospital Indemnity and Pet Insurance options

13. Health Savings Account (HSA) with employer contribution

SailPoint is an equal opportunity employer and we welcome all qualified candidates to apply to join our team.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other category protected by applicable law.  

Alternative methods of applying for employment are available to individuals unable to submit an application through this site because of a disability.  Contact hr@sailpoint.com or mail to 11120 Four Points Dr, Suite 100, Austin, TX 78726, to discuss reasonable accommodations.

Similar Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Skill Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Similar Category Jobs

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

About The Company

SailPoint is a leading provider of identity security for the modern enterprise. Enterprise security starts and ends with identities and their access, yet the ability to manage and secure identities today has moved well beyond human capacity. Using a foundation of artificial intelligence and machine learning, the SailPoint Identity Security Platform delivers the right level of access to the right identities and resources at the right time—matching the scale, velocity, and environmental needs of today’s cloud-oriented enterprise. Our intelligent, autonomous, and integrated solutions put identity security at the core of digital business operations, enabling even the most complex organizations across the globe to build a security foundation capable of defending against today’s most pressing threats.

Austin, Texas, United States (On-Site)

Boston, Massachusetts, United States (Hybrid)

Austin, Texas, United States (On-Site)

Pune, Maharashtra, India (Hybrid)

London, England, United Kingdom (Hybrid)

View All Jobs

Get notified when new jobs are added by Sail Point

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug