Customer Service Ambassador

Company Overview:

Welcome to Casumo, your passport to a world of fun, excitement, and responsible gaming. We're an international online casino company with a knack for creating unforgettable gaming experiences. Our secret sauce? A blend of innovation, security, and a dash of playful charm. Nowadays, we're on the hunt for a Customer Service Ambassador (English) to join our team!

Position Overview:

As a member of the Customer Service Ambassador team, you will be a part of a diverse and ambitious group of people responsible for navigating players throughout their adventure with us. You will begin your Ambassador journey in our Service team, where you will be responsible for onboarding, educating, and supporting our customers.

Responsibilities:

• Handle customer inquiries via live chat and email.
• Manage the RG Ambassadors inbox (top 1 priority alongside live chats).
• Monitor all inboxes for responsible gaming concerns, legal matters, or spam.
• Process and resolve game provider escalations.
• Manage Jira escalations efficiently.
• Draft and post Trustpilot review responses.
• Support with additional tasks as assigned by Shift Leads or the Manager.

Requirements:

• Passion for understanding customer needs and delivering first-contact resolution.
• Previous experience in live chat or customer service.
• Target-driven mindset with a focus on continuously improving performance.
• Strong communication skills, with the ability to explain complex topics clearly and patiently.
• Ambitious and eager to learn, with a growth-oriented attitude.
• Reliable, hardworking, and positive, bringing energy and commitment to the team.

"Please note: As Casumo is an international company and English is our working language, we kindly ask you to submit your CV in English."

The Perks:

Being a part of the Casumo group provides an unparalleled experience. You’ll find yourself surrounded by the brightest minds within the most inspiring and collaborative office spaces! In addition to that, you’ll enjoy:

• Private health insurance
• Wellness incentives, including a fitness allowance and mental well-being services
• 2 weeks Work From Anywhere (10 days), increased to 4 weeks (20 days) after longer duration of employment within the Company: explore the world while working remotely
• Office lunches - three times per week
• Access to some of the greatest tools and platforms for developing your professional skills and building success within your role
• A range of training courses, known as Casumo College, for continuous learning and growth
• Social events for building strong relationships with colleagues from all across the organisation

Our ABC values:

ASPIRE

At Casumo, "aspire" means pushing beyond the ordinary and transforming obstacles into stepping stones. Challenges are our breakfast of champions, and comfort zones are out of bounds. Mediocrity? Left behind. Our mantra? Dream big, aim high, and always be ready for the next adventure in innovation.

BELIEVE

Belief at Casumo isn't just a feel-good sticker; it's the glue that binds us. Turning "me" achievements into "we" victories, we're a tight-knit crew of dreamers, doers, and relentless supporters. With a high-five arsenal and a trusty cheerleading squad, we're on a mission to prove that together, we're not just strong; we're Casumo strong.

CARE

Care is our secret ingredient, the cherry on top of our game. It's not only about ensuring our players have a blast (responsibly, of course); it's about weaving a fabric of support so tight, even the toughest challenges can't tear us apart. From tailoring player experiences to being there for each other, we're all about creating memorable moments.