Company Description

JYSK has grown from one store in Denmark in 1979 to over 3400 stores worldwide to date. In France, we currently have 73 stores. A bedding, furniture, and decoration brand with a Scandinavian spirit, JYSK is currently expanding rapidly. To ensure our future growth, we need the best employees. If you invest yourself, you will find great career opportunities and be part of the JYSK adventure.

We are looking for our customer service department: a Customer Service Assistant (m/f) for JYSK France and JYSK Belgium (French-speaking).

Are you positive, energetic, and ready to go above and beyond to satisfy customers?

Do you enjoy working in a fast-paced customer service environment with multiple tasks? Do you like working in a team?

Are you an ambassador for our clientele, on the front line with customers, providing the best customer service?

You might be the person we are looking for!

Job Description

Under the responsibility of the Customer Service Manager, you will contribute to the smooth running of the department.

As a customer service assistant, your missions will be:

• Respond to customer requests through various channels (calls, emails, chat, etc.)
• Respond to customer complaints and satisfy them as quickly and qualitatively as possible
• Process requests concerning undelivered or delayed orders
• Conduct satisfaction surveys by phone, email, and chat with our customers
• Make additional sales
• Contribute to achieving the department's objectives and performance indicators
• Support our stores and ensure optimal collaboration between stores and customer service
• You will also collaborate with other head office departments, our distribution centers, and our transporters

Qualifications

You have a diploma (Bac+2 or +3) in customer service, and ideally, you have a first experience in a similar position.

You have excellent customer contact skills, you are positive and attentive.

You know how to be convincing and make customer satisfaction a priority.

You are fast, organized, and reactive.

You have a perfect command of French, both spoken and written.

You are able to communicate in English, both spoken and written.

You master computer tools and Pack Office.

Additional Information

The position is based at our French head office in Peltre (Metz). You will work for our customers in JYSK France and Belgium (French-speaking), exclusively remotely (email, chat, phone, etc.).

We offer a permanent contract (CDI) for 35 hours/week, for a start as soon as possible (start modalities can be discussed by mutual agreement between JYSK and the selected candidate).

At JYSK, we offer you the opportunity to join a dynamic and rapidly expanding company, to work on varied tasks, and to collaborate with our colleagues in other JYSK countries.

Need more information? Click here to meet a Customer Service Support [LINK].

Do you want to join our rapidly expanding company and take on these challenges? Do you think you are the right candidate for us? Then join us quickly!

Submit your application online directly on our website, or by email: CHSC@jysk.com

See you soon at JYSK!