Customer Success Manager

Customer Success Manager

Location: Dubai, UAE | Department: Customer Success | Type: Full-time

LSEG is seeking a Customer Success Manager to support post-sales engagement and ensure clients derive maximum value from our solutions. This role is central to driving customer satisfaction, retention, and long-term partnership by aligning our products with clients’ business goals.

About the Role

The Customer Success Manager is responsible for guiding clients through the adoption of LSEG’s financial data and technology solutions. This includes delivering tailored training, interpreting usage data to identify risks or opportunities, and collaborating with internal teams to ensure client needs are met. The role requires a strong understanding of financial markets and the ability to translate product capabilities into meaningful outcomes for clients.

Key Responsibilities

• Deliver customized engagements such as training sessions, workshops, and webinars to support product adoption.
• Analyze usage trends to identify at-risk accounts and recommend strategies to improve engagement.
• Act as a liaison between clients and internal teams, ensuring feedback is shared and commitments are fulfilled.
• Collaborate with Account Managers to support retention strategies and identify opportunities for growth.
• Maintain a high level of client interaction, with a focus on building long-term relationships

What We’re Looking For

• Solid understanding of cross-asset financial markets and client workflows.
• Experience in Asset Management, Wealth Management, or Investment Banking.
• Proficiency in tools such as Excel and financial modeling platforms; familiarity with trading floor technologies is a plus.
• Strong communication and problem-solving skills, with a background in client-facing roles.
• A degree or equivalent experience is required; professional certifications (e.g., CFA, MBA, FRM) are advantageous.

Inclusion and Accessibility

LSEG is an equal opportunity employer. We are committed to fostering an inclusive workplace where everyone feels valued. If you require accommodations during the application or interview process, please let us know. We are happy to support your needs.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone’s race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it’s used for, and how it’s obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.