Customer Success Manager (CRM)

About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

The first and most important role a Partner Success Manager (PSM) has is to develop a positive, trusting relationship with our dealer partners. To achieve that, Partner Success Managers (PSM) handle a variety of tasks both internally and on the customer-facing side of operations. They are responsible for ensuring the dealer partner adopts the solution and demonstrates the value of the products and how they positively impact the dealer’s revenue. Ultimately, Partner Success Managers (PSM) should be proactive in identifying how they can best utilize the solutions to meet the dealer partner’s needs.

Key Responsibilities

Partner Success Managers (PSM) are constantly juggling many tasks for multiple customers. Just some of their day-to-day responsibilities include:

• Developing and managing all assigned dealer partner portfolios
• Handle dealer partner inquiries and communication
• Analyze dealer partner data to improve customer experience
• Evaluate and improve tutorials and other communication infrastructure
• Mediate between dealer partners and the organization
• Handle and resolve dealer partner requests and concerns
• Suggest new solutions or products to improve dealer partners’ operations
• Anticipate customer needs based on projects in the pipeline
• Prove their value, internally and externally, to promote business growth and profitability for all

Successfully handling any and all of those responsibilities starts with open communication and transparency and is vital in the Partner Success Manager (PSM) role. Partner Success Managers (PSM) hold weekly and biweekly status meetings to get updates, project timelines, necessary solutions, and anything else the customer needs. Partner Success Managers (PSM) are able to earn the client’s trust and prove their value — to both their company and the dealer partner.

Skills and Experience

• Superb communication and interpersonal skills
• Automotive software or dealership experience is required
• Adaptable and able to quickly grasp and apply new info
• Be a strategic thinker, persuasive communicator and able to embrace frequent change
• Experience working in a customer service role
• Knowledge of customer success processes
• Highly organized, detailed and a self-starter
• Ability to travel (20%-30%) into territory and visit dealer partners on-site by plane, car and stay overnight.
• Customer success managers are a critical cog in our business and operation functions

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development

Current Tekion Employees – Please apply via Greenhouse Internal Job Board

The salary range describes the minimum to maximum base salary range for this position across applicable US locations. The actual compensation offered may vary from the posted hiring range based on geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. In addition to the compensation listed, this position may be eligible for equity compensation, and a bonus or commission whereby total compensation may exceed base salary depending on individual or company performance. Your recruiter can share more about the specific salary range during the hiring process.

Base Salary Range

$70,200 - $117,000 USD

Tekion is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, victim of violence or having a family member who is a victim of violence, the intersectionality of two or more protected categories, or other applicable legally protected characteristics.

For more information on our privacy practices, please refer to our Applicant Privacy Notice here.

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