Senior Technical Documentation Specialist

11 Hours ago • 5 Years +

Job Summary

Job Description

Tekion is seeking a Senior Technical Documentation Specialist to create clear, concise, and comprehensive content for their cloud-native automotive platform. This role involves developing product documentation like how-to articles, FAQs, user guides, and release notes. The specialist will collaborate with product and engineering teams to document new features, APIs, webhooks, and SDKs, ensuring accuracy and usability. They will manage multiple documentation projects, organize information effectively, and review content to meet Tekion's standards.
Must have:
  • Develop comprehensive and precise product documentation.
  • Collaborate with product managers and experts on new features.
  • Create developer API documentation for partner-facing APIs, webhooks, and SDKs.
  • Capture use cases for APIs using sequence and activity diagrams.
  • Conduct regular reviews and quality assurance checks of documentation.
  • Efficiently plan and manage multiple documentation projects simultaneously.
  • Organize information effectively for better usability and accessibility.
  • Review all published content to meet Tekion standards.
  • 5+ years of experience in technical writing, preferably in a SaaS company.
  • Excellent written and verbal communication skills.
  • Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
  • Attention to detail for accuracy and consistency.
  • Excellent writing and editing skills for complex technical concepts.
  • Ability to navigate ambiguity and meet deadlines.
  • Ability to quickly learn new technologies and products.
  • Ability to conduct in-depth research and synthesize information.
  • Strong interpersonal and communication skills.
Perks:
  • Competitive compensation
  • Generous stock options
  • Medical Insurance coverage
  • Work with some of the brightest minds from Silicon Valley’s most dominant and successful Companies

Job Details

We are looking for a seasoned technical documentation specialist with a passion for crafting clear, concise, and comprehensive content that helps our customers understand and maximize the value of our products.

Key Responsibilities

  • Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.
  • Collaborate with product managers and product experts to understand new features and product updates and develop effective documentation for each release.
  • Work closely with the Product & Engineering Teams to create developer API documentation for Tekion’s partner-facing APIs, webhooks, and SDKs.
  • Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.
  • Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.
  • Efficiently plan and manage multiple documentation projects simultaneously.
  • Organize information effectively and structure documents to provide better usability and accessibility.
  • You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

Skills and Experience

  • Bachelor’s degree in Computer Science, Technical Communication, or a relevant field.
  • 5+ years of experience in technical writing, preferably in a SaaS company.
  • Excellent written and verbal communication skills.
  • Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.
  • Attention to detail to ensure accuracy and consistency in all technical content.
  • Excellent writing and editing skills to explain complex technical concepts clearly and concisely.
  • Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.
  • Ability to quickly learn new technologies and products.
  • Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.
  • Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.
  • Should have a zeal to learn with a growth mindset.
  • Passionate about writing.

Perks and Benefits

  • Competitive compensation
  • Generous stock options
  • Medical Insurance coverage
  • Work with some of the brightest minds from Silicon Valley’s most dominant and successful Companies

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