Customer Success Specialist

Join Our Team as a Customer Success Specialist!

Are you passionate about the gaming industry and ready to take your career to the next level? Do you thrive in a dynamic, fast-paced environment? If so, we have the perfect opportunity for you! We are looking for a dedicated and enthusiastic Customer Success Specialist to join our team.

Key Responsibilities:

- Oversee daily game operations, including data collection and analysis.

- Handle customer service issues for players, promptly identifying, reporting, and seeking solutions for game bugs .

- Develop a deep understanding of our games, then follow up and propose enhancements to improve game success and player satisfaction.

- Maintain and follow up with game video/image creators regularly.

- Assist in maintaining daily social media platforms for the game, such as Facebook and Instagram.

Requirements:

- Preferably specialized in some people center related bachelor's degree. Candidates with 1-2 years of work experience are highly preferred.

- Passionate about the gaming industry, with extensive experience in SLG games preferred.

- Strong coordination and communication skills, a solid sense of responsible, innovative mindset, learning ability, and team spirit.

- Good logical thinking abilities, excellent listening and speaking skills in Spanish and intermediate level of English.

- Previous work, study, or life experience abroad is highly preferred.

Why Join Us?

- Be part of a leading company in the gaming industry.

- Work with a dynamic and passionate team.

- Opportunity for career growth and development.

- Competitive salary and benefits.

- On-site work model.