Desktop Engineer L1

Description -

Job description

Desktop Support Engineer - L1

a. Troubleshooting desktop / laptop OS issues.

b. Support for standard software issues

c. Isolate system issues; diagnose standard software issues and report hardware issues to respective Vendors.

d. Installation / re-installation / configuration of systems, printers, scanners.

e. Configure desktop and laptop as per the desktop/laptop standardization policies of company

f. Installation / re-installation / configuration of in-scope client software / applications

g. Installation / configuration of e-mail clients

h. Troubleshooting e-mail client related issues

i. Troubleshooting printer / scanner related issues

j. Troubleshooting issues related to standard office software’s (MS Office Word, Xls, PowerPoint etc.) and internet client

k. Support for local area network issues (LAN), DHCP client

l. Install antivirus software and check virus definition auto updates

m. Install approved patches onto desktops / laptops.

n. L1 Support for Meeting Room.

o. Troubleshoot print queue related issues

p. Configure appropriate rights and permissions for accessing printers

q. Remove virus from respective desktop / laptop with the antivirus software.

r. Educating users on the usage of the Service Desk System for call logging and

Education & Experience Recommended

• Diploma or Graduation in IT (15 years of education is mandatory)
• Typically has 1-2 years of work experience in desktop support, preferably in HP products in Customer base, account management, computer customer support, on site customer support, Mission Critical, systems experience, or a related field.

Disclaimer

• This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.

Job -

Services

Schedule -

Full time

Shift -

No shift premium (India)

Travel -

Relocation -

Equal Opportunity Employer (EEO) -

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement