Desktop Engineer - L2
Job Description
- Deliver tailored post-sales software services to local accounts.
- Respond to a range of queries.
- Utilize proactive monitoring for issue prevention.
- Maintain high customer satisfaction.
- Address requirements and resolve issues promptly.
- Troubleshoot IT infrastructure problems.
- Adhere to standards.
- Support operational plans.
- Perform assigned tasks under supervision.
Description -
This role is responsible for delivering tailored post-sales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres to standards, supports operational plans, and performs assigned tasks under supervision. Disclaimer This job description describes the general nature and level of work performed in this role. It is not intended to be an exhaustive list of all duties, skills, responsibilities, knowledge, etc. These may be subject to change and additional functions may be assigned as needed by management.
