Desktop Support Level 3

We are seeking an experienced and highly skilled Desktop Support Level 3 to join our IT team. This role is crucial for providing advanced technical support, leading IT initiatives, and ensuring the stability and security of our IT infrastructure. The ideal candidate will be a technical expert with a strong problem-solving mindset, capable of operating with high autonomy and providing mentorship to junior team members.

Key Responsibilities

• Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
• Strong knowledge of Windows, macOS, Android, and iOS system administration.
• Strong knowledge of Mobile Device management systems
• Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
• Experience supporting enterprise applications such as Office 365, Google Workspace, Okta, and other SaaS platforms.
• The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
• The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
• The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
• Demonstrated leadership and the ability to provide expert-level support for IT operations.
• Excellent interpersonal and customer service skills.
• Ability to multi-task in a high-demand environment.

Requirements:

• Advanced experience with ITSM and ticketing systems such as Jira or ServiceNow.
• Strong knowledge of Windows, macOS, Android, and iOS system administration.
• Strong knowledge of Mobile Device management systems
• Familiarity with Active Directory, Okta, Group Policy, and identity management solutions.
• Experience supporting enterprise applications such as Office 365, Google Workspace, Okta, and other SaaS platforms.
• The ability to solve higher-level technical issues requiring in-depth research and problem-solving, handling escalations involving integrations, software conflicts, or network connectivity.
• The ability to operate with high autonomy, making strategic technical decisions, and taking ownership of IT projects, infrastructure improvements, and security initiatives.
• The capability to provide expert guidance on IT policies, standards, and industry trends, while receiving general guidance from senior IT staff and management.
• Demonstrated leadership and the ability to provide expert-level support for IT operations.
• Excellent interpersonal and customer service skills.
• Ability to multi-task in a high-demand environment.

Preferred Qualifications:

• Industry certifications such as CompTIA A+, Network+, Microsoft, or Apple
• Certified Support Professional (ACSP) are a plus.
• Previous experience in corporate IT environments.