Desktop Support Technician
Job Summary
Job Description
This Desktop Support Technician position will be based onsite at our client in the HealthTech and Cancer Research space in downtown NYC or Durham, NC. You will troubleshoot and remediate PC/MAC/peripheral/mobile device hardware and software issues for 500 end users. Install, configure, and support new hardware and software for service requests. Document resolution to desktop issues and propose solutions to root cause problems. Maintain hardware and software inventories. Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time. Update customer ticketing system (Zendesk), inventory/asset management systems, and complete appropriate paperwork for customer acceptance. Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude. Demonstrate active listening skills with ability to act with sensitivity and empathize with Customer’s situation. Provide support for L2 issues. Learn and become knowledgeable of Customer products and services.
Must have:
- Strong MAC/PC hardware diagnostics skills
- Experienced with Break/fix solutions
- Strong knowledge of Windows 10, MS office suite & 0365
- Knowledge of Mac OS/Apple iOS.
- Working knowledge of Active Directory
- Well versed in remote take over tools
- Virus /Malware eradication skills
- Experience setting up printers, monitors and IT cabling
- Ability to document processes and procedures
- Independent and trustworthy
- Superior customer service and interpersonal skills
- Excellent oral and written communication skills
Good to have:
- Chromebook experience
- Ability to lift 50 lbs
Perks:
- Medical/dental/vision coverage
- Life insurance
- 401(k) plan with matching provision
- Paid time off
1 skill required
Job Details
Description
Position Details:
Term: 6-12 Months open ended
Location: 1 x onsite in downtown NYC, 1 x Durham, NC
Hours: Day shift - Mon-Friday 8-5pm ET
Hourly pay - up to $31.25/hr + Medical/dental/vision immediately + 401K after 6 months.
Location: 1 x onsite in downtown NYC, 1 x Durham, NC
Hours: Day shift - Mon-Friday 8-5pm ET
Hourly pay - up to $31.25/hr + Medical/dental/vision immediately + 401K after 6 months.
This individual will work onsite with our client in the HealthTech and Cancer Research space.
What you'll do as the Desktop Support Technician
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Troubleshoot and remediate PC/MAC/peripheral/mobile device hardware and software issues and provide repair action for incidents - 500 end users
- Install, configure and support new hardware and software for service requests.
- Document resolution to desktop issues, propose solutions to root cause problems.
- Maintain hardware and software inventories.
- Assist with project-based work as needed and as directed by leadership.
- Respond to incidents by phone or email in a timely manner. Additionally, provide written receipt of Incident and convey the expected resolution time.
- Update customer ticketing system (Zendesk), inventory/asset management systems as required, and complete appropriate paperwork for customer acceptance.
- Demonstrate a high level of professionalism, interpersonal skills and team-oriented attitude.
- Demonstrate active listening skills with ability to act with sensitivity and empathize with Customer’s situation.
- Document resolutions to desktop issues and propose solutions to root cause problems.
- Provide support for L2 issues. Learn and become knowledgeable of Customer products and services.
What you'll bring to the table:
- Bachelor’s Degree preferred. Minimum of an Associate’s Degree or equivalent HS Diploma and at least 1 -2 years of experience with PC systems, related peripherals, common software programs and Operating Systems.
- Strong MAC/PC hardware diagnostics skills - Chromebook experience a plus.
- Experienced with Break/fix solutions
- Strong knowledge of Windows 10, MS office suite & 0365
- Knowledge of Mac OS/Apple iOS.
- Working knowledge of Active Directory
- Well versed in remote take over tools in support of PCs, Network Printers as well as remote connectivity via VPN.
- Virus /Malware eradication skills through normal tools sets.
- Experience setting up printers, monitors and IT cabling.
- Ability to document processes and procedures.
- Independent and trustworthy
- Superior customer service and interpersonal skills
- Excellent oral and written communication skills.
- Ability to lift 50 lbs.
- Must be able to pass a thorough background check. (criminal, education, employment).
Zones offers a comprehensive Benefits package
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. Our employees enjoy a variety of comprehensive benefits, including medical/dental/vision coverage, life insurance, a 401(k) plan with matching provision, paid time off, and much more. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse.
At Zones, work is more than a job –with exciting careers with a global team who are client centric, have a passion for tech, who embrace change and lifelong learning in a collaborative culture. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status or on the basis of disability.
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