Developer Support Engineer

3 Months ago • 3 Years + • Software Development & Engineering

Job Summary

Job Description

As a Developer Support Engineer at Privy, you will be a key technical contact for customers, assisting developers with integration issues, technical questions, and maximizing platform usage. Your role involves reducing friction in the developer experience, collaborating with engineering and product teams to advocate for customer needs, and creating resources to empower developers. You will triage, debug, and resolve technical issues across APIs, SDKs, and product integrations. You will also collaborate with engineering to escalate bugs and product feedback, create technical resources like troubleshooting guides and code samples, and partner with product and documentation teams to enhance onboarding experiences. Additionally, you will help optimize internal technical support processes for scalability and quality service.
Must have:
  • 3+ years in technical support, solutions engineering, developer success, or software engineering
  • Strong programming and debugging skills (JavaScript/TypeScript, Node.js, web frameworks)
  • Excellent written and verbal communication skills for explaining technical concepts
  • Strong troubleshooting ability, enjoying log analysis and code debugging
  • Proactive and customer-obsessed mindset, focused on developer success
  • Ability to build strong relationships with engineers, product managers, and developer communities
Good to have:
  • Familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs

Job Details

Overview

As a Developer Support Engineer at Privy, you will be a key technical point of contact for our customers, helping developers troubleshoot integration issues, resolve technical questions, and get the most out of our platform. You will reduce friction in the developer experience, partner closely with engineering and product teams to advocate for customer needs, and contribute to resources that empower developers to succeed independently.

Customer obsession is a core part of Privy’s culture. You’ll work alongside fellow engineers, product managers, and forward-deployed engineers to ensure developers are unblocked and supported quickly and effectively.

What you’ll do:

  • Serve as a technical support owner for Privy developers, triaging, debugging, and resolving technical issues across APIs, SDKs, and product integrations.

  • Collaborate with engineering to escalate and prioritize bugs, product feedback, and edge cases surfaced from developer support interactions.

  • Create and maintain technical resources including troubleshooting guides, FAQs, friction logs, starter repos, and code samples.

  • Partner with product and documentation teams to continually improve onboarding and integration experiences based on real-world developer feedback.

  • Help define and optimize internal processes for technical support, ensuring scalability and high-quality service as Privy grows.

About you:

  • 3+ years of experience in a technical support, solutions engineering, developer success, or software engineering role.

  • Strong programming and debugging skills, ideally across JavaScript/TypeScript, Node.js, and modern web frameworks.

  • Excellent written and verbal communication skills, with the ability to explain technical concepts clearly to developers.

  • Strong troubleshooting ability — you enjoy digging into logs, code snippets, and edge cases to uncover root causes.

  • A proactive and customer-obsessed mindset: you love making developers successful and turning problems into opportunities for improvement.

  • Ability to build strong relationships with engineers, product managers, and external developer communities.

  • Bonus: familiarity with authentication, crypto wallets, Web3 infrastructure, or fintech APIs.

Why Privy?

We’re committed to creating developer tools that turn complex systems into beautiful, intuitive experiences. As a Developer Support Engineer at Privy, you shape how developers interact with Privy at every touchpoint, and have a tangible impact on our product and customer experience from day one.

At Privy, you’ll be part of a small, high-caliber team that values shipping fast, learning from customers, and maintaining a strong culture of craft and ownership. We work closely with some of the most exciting teams in web3 and fintech — and we’re still early, so you’ll help define our approach to developer success for years to come.

Privy is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees, regardless of background, identity, or status.

Similar Jobs

Tencent - Senior Cloud Security Engineer

Tencent

Shanghai, China (On-Site)
1 Year ago
Zynga - Director of Product - NaturalMotion Games

Zynga

London, England, United Kingdom (Hybrid)
7 Months ago
Yodlee - Solutions Consulting Director

Yodlee

Raleigh, North Carolina, United States (Remote)
2 Months ago
P99 soft - Senior Lead Java Developer

P99 soft

(Remote)
1 Month ago
Capgemini - IBM Sterling

Capgemini

Hyderabad, Telangana, India (On-Site)
3 Months ago
bytedance - Video Coding/Transcoding Algorithm Engineer

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Adtran - Services Engineer, Technical Support

Adtran

Huntsville, Alabama, United States (On-Site)
3 Months ago
undefined - Software Engineer, Edge

Canada, Kentucky, United States (Remote)
10 Months ago
Jane Street - Windows Engineer

Jane Street

New York, United States (On-Site)
3 Months ago
Electronic Arts - Frostbite Architecture: Software Engineer

Electronic Arts

Stockholm, Stockholm County, Sweden (Hybrid)
2 Months ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Amanotes - Manual QC Specialist - Hybrid Games

Amanotes

Ho Chi Minh City, Ho Chi Minh City, Vietnam (On-Site)
6 Months ago
FICO - Customer Support Engineer II (Java, AWS)

FICO

United States (Remote)
1 Month ago
AeroSpike - Technical Account Manager

AeroSpike

United States (Remote)
6 Months ago
eBay - Frontline Engineer

eBay

Pennsylvania, United States (Remote)
1 Month ago
Discord - Account Manager - Mobile Gaming

Discord

California, United States (On-Site)
3 Weeks ago
Mcdonalds - Oracle Cloud Administrator

Mcdonalds

Mexico City, Mexico (On-Site)
3 Weeks ago
Crytek - Senior Rendering Programmer

Crytek

Frankfurt Am Main, Hessen, Germany (On-Site)
1 Month ago
Ziff Davis - IT Support Engineer

Ziff Davis

Denver, Colorado, United States (Remote)
2 Months ago
Next Level Business Services - .NET Developer

Next Level Business Services

New York, New York, United States (On-Site)
10 Months ago
BioFire - Associate Manager, Final QC Laboratory

BioFire

Hazelwood, Missouri, United States (On-Site)
2 Months ago

Get notifed when new similar jobs are uploaded

Jobs in Canada

Open Systems Technologies - Industrial Mechanic - Evening Shift

Open Systems Technologies

Montréal-Est, Quebec, Canada (On-Site)
4 Weeks ago
Black Bery - Senior Technical Project Manager, Audio

Black Bery

Ottawa, Ontario, Canada (On-Site)
2 Months ago
Smoking Gun Interactive - UI/UX Designer

Smoking Gun Interactive

Vancouver, British Columbia, Canada (Remote)
4 Weeks ago
Scanline VFX - Senior Pipeline Developer (Houdini)

Scanline VFX

Toronto, Ontario, Canada (Remote)
10 Months ago
Amber - Localization Quality Assurance (Turkish)

Amber

Quebec, Canada (Hybrid)
6 Months ago
Cineplex - Part Time Cast Member

Cineplex

Ottawa, Ontario, Canada (On-Site)
2 Months ago
NetEase Games - IT Support Specialist

NetEase Games

Montréal, Québec, Canada (On-Site)
2 Months ago
gskinner - Senior React Native Developer

gskinner

Canada (Remote)
1 Year ago
Epic Games - FX Outsource Lead

Epic Games

Vancouver, British Columbia, Canada (On-Site)
4 Months ago
PwC - Security Operations Director

PwC

Toronto, Ontario, Canada (Hybrid)
3 Weeks ago

Get notifed when new similar jobs are uploaded

Software Development & Engineering Jobs

Airbyte - Software Support Engineer

Airbyte

Ireland (Remote)
1 Month ago
bytedance - Design Verification Engineer - Multimedia Lab

bytedance

San Jose, California, United States (On-Site)
9 Months ago
Zeeco, Inc. - Mechanical Engineer

Zeeco, Inc.

Lissone, Lombardy, Italy (On-Site)
9 Months ago
Google - Software Engineer, Fuchsia, Devices and Experiences

Google

New Taipei City, Taiwan (On-Site)
1 Month ago
Xepelin - Engineering Senior Manager

Xepelin

Santiago, Santiago Metropolitan Region, Chile (Hybrid)
1 Month ago
Google - Software Engineer, Performance Modeling

Google

Raleigh, North Carolina, United States (On-Site)
3 Weeks ago
Cadence - Software Engineer II

Cadence

Cork, County Cork, Ireland (Hybrid)
2 Months ago
PwC - Supply Chain Consultant with SAP IBP

PwC

Prague, Prague, Czechia (On-Site)
3 Weeks ago
Assystems - Field Engineer

Assystems

Katni, Madhya Pradesh, India (On-Site)
9 Months ago
Ethernovia - Embedded Architecture Software Engineer

Ethernovia

Pune, Maharashtra, India (On-Site)
4 Weeks ago

Get notifed when new similar jobs are uploaded

About The Company

New York, New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (On-Site)

New York, United States (Remote)

New York, United States (Remote)

New York, United States (On-Site)

New York, United States (Remote)

View All Jobs

Get notified when new jobs are added by Privy

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug