About Tekion:

Positively disrupting an industry that has not seen any innovation in over 50 years, Tekion has challenged the paradigm with the first and fastest cloud-native automotive platform that includes the revolutionary Automotive Retail Cloud (ARC) for retailers, Automotive Enterprise Cloud (AEC) for manufacturers and other large automotive enterprises and Automotive Partner Cloud (APC) for technology and industry partners. Tekion connects the entire spectrum of the automotive retail ecosystem through one seamless platform. The transformative platform uses cutting-edge technology, big data, machine learning, and AI to seamlessly bring together OEMs, retailers/dealers and consumers. With its highly configurable integration and greater customer engagement capabilities, Tekion is enabling the best automotive retail experiences ever. Tekion employs close to 3,000 people across North America, Asia and Europe.

Job Description

We're looking for enthusiastic candidates with Retail DMS and/or dealership experience who love challenges, push boundaries, and are passionate about delivering awesome customer experiences. Responsible for the initial phases of an OEM retail product installation, on-time completion, and communications throughout the assigned project timeline and customer support post launch. Our transparent and collaborative culture means we work both independently and together as a team on projects in an agile environment.

Key Responsibilities

• Oversee and facilitate dealership user training and support through the onboarding lifecycle and sustainment efforts.
• Provide Automotive Retail Desking and Digital Retailing training to automotive retail dealership staff and have fun while doing it.
• Obtain critical milestone signoffs from key dealership contacts.
• Proactively identify implementation risks and mitigate them effectively and efficiently.
• Manage 5-8 projects at one time.
• Manage training and setup items in an organized manner, keeping detailed notes, and completing all checklist items in our implementation runbook.
• Must successfully complete an 8-10 week training program and display a strong grasp of product and process knowledge retention.
• Demonstrated history of sustaining a positive attitude during high-stress situations with OEM, dealer partners (DP), and internal teams.
• Fast-learner, and passionate ability to remain in-touch with fast-changing SaaS solutions.
• In-depth knowledge of the retail automotive industry, including common terminology and dealership process flows.
• Deep understanding of Tekion products, including end-user workflows and configurations.
• Knowledge and understanding of onboarding and sustainment processes, including adjacent internal teams' roles & responsibilities with the project.
• Represent Tekion in a positive and professional way in all dealership interactions.
• Foster relationships with all OEM, dealership personnel, and stakeholders.

Skills and Experience

• 2+ years of Retail DMS experience or equivalent in the auto industry
• Proven experience implementing SaaS solutions in large and small auto dealerships
• Experience working in an early-stage startup environment is a plus
• Exceptional written and verbal communication skills, interacting with all levels of stakeholders
• Established ability to articulate technical jargon into consumable levels of understanding for adult learners
• Ability to take customer suggestions or insights and translate them into technical deliverables for Tekion Product & Support teams
• 1+ years in Project Management or Project Lead role is preferred
• Travel (flying) is less than 25%
• Normally receives little instruction on day-to-day work, general instructions on new assignments.

Perks and Benefits

• Competitive compensation and generous stock options
• 100% employer-paid top-of-the-line medical, dental and vision coverage
• Great benefits including unlimited PTO, parental leave and free snacks and beverages
• The opportunity to work with some of the brightest minds from Silicon Valley’s most dominant and successful companies
• Be part of an early stage, hyper-growth start-up with the opportunity to grow and prosper
• Work on the latest and coolest technologies – everything is home-grown and built ground-up
• A dynamic work environment with a strong sense of community and collaboration
• The open and transparent culture that encourages innovation, rewards performance and discourages hierarchy
• Exciting opportunities for career growth and development