Director, General Manager

Scientific Games:

Scientific Games is the global leader in lottery games, sports betting and technology, and the partner of choice for government lotteries. From cutting-edge backend systems to exciting entertainment experiences and trailblazing retail and digital solutions, we elevate play every day. We push game designs to the next level and are pioneers in data analytics and iLottery. Built on a foundation of trusted partnerships, Scientific Games combines relentless innovation, legendary performance, and unwavering security to responsibly propel the global lottery industry ever forward.

Position Summary

• Lead the day-to-day operation and relationship for the core lottery platform ensuring systems, software, projects, and talent are delivering to business, contractual and organizational quality, and performance standards 
• Create, maintain and report against operational, business, and financial plans for the core lottery solution.
• Responsible for people leadership including talent development, management, and performance.

• Manage the health of the client relationship to ensure contract compliance and extension, revenue growth, fiscal management, client satisfaction and loyalty  positioning Scientific Games for future RFP/Bids.

• Collaborate across internal departments and teams to cohesively support, manage, and deliver for the lottery jurisdiction.
• Design and execute plans to sell additional hardware, software, and solutions to the Lottery site; Contribute to the overall account plan expanding business opportunities beyond the lottery system business.
• Foster a culture of collaboration, continual improvement, and teamwork across the site to ensure the achievement of business goals and objectives.
• Accountable for end-to-end issue management and delivery against service level standards.
• Ownership of financial performance including budget development, forecasting and
• Utilize data and metrics to measure and optimize performance, improve efficiency, and drive quality standards.
• Work to extend existing contract through executing available extensions and beyond, position SG for future RFP/Bids.

Qualifications

Education

Bachelor’s degree/Master's Degree Preferred

Years of Related Experience

Years of experience 10 to 15 years

Skills/Abilities:

• Ability to develop and maintain positive working relationships
• Forward-thinking, adaptive and
• Ability to communicate with all levels of management.
• Strong organizational and interpersonal skills
• Ability to work in a team environment
• Ability to quickly learn and understand modern technologies
• Strong time management skills
• Ability to lead and drive outcomes in a matrixed organizational model
• Experienced at fiscal management, budget development and management level reporting
• Effective communication skills
• Ability to lift 30 pounds
• Ability to sit, stand, bend, and stretch at a minimum of 50% of the time for any or all the movements described

Work Conditions

Scientific Games, LLC and its affiliates (collectively, “SG”) are engaged in highly regulated gaming and lottery businesses.   As a result, certain SG employees may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts.   In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles.  As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above. 
 

SG is an Equal Opportunity Employer and does not discriminate against applicants due to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. If you’d like more information about your equal employment opportunity rights as an applicant under the law, please click here for EEOC Poster.