Director of Community Care

6 Days ago • 5 Years +

About the job

Summary_{By Outscal}

Lead the vision and strategy for caring for YouVersion users and support volunteers, offering world-class technical and spiritual support. You'll manage KPIs, collaborate with marketing, and oversee volunteer recruitment and onboarding.

The YouVersion Director of Community Care is primarily responsible for leading the vision and strategy for caring for YouVersion users and support volunteers. This includes ensuring the team offers world-class technical and spiritual support through support volunteers, which contribute directly to the success of YouVersion’s overall KPIs. The Director is responsible for collaborating with their leader to cast vision, provide direction, and lead ministry efforts within their area of influence to outcomes that further Life.Church’s mission and reach people for Christ.

YouVersion was created by the local church in 2007 and remains a ministry of Life.Church today. At Life.Church, our mission is to lead people to become fully devoted followers of Christ. Our team is committed to reaching people worldwide through innovative technology. And YouVersion is one of the ways we get to do that. Life.Church is a multi-site Christian church meeting in the United States and globally at Life.Church Online.

We wholeheartedly believe a daily rhythm of seeking intimacy with God has the power to transform lives. That’s why YouVersion creates biblically-based experiences that encourage and challenge people to seek God. We hope everyone in our community is on an active journey to become who God made them to be, abiding in Him, and drawing closer every day.

What You'll Do

Set, track, and manage overall KPIs for all users through quality surveys, first-time response, monthly active volunteers, etc.
Cast vision and create a strategy for offering world-class spiritual and technical support for the YouVersion community.
Collaborate with the YouVersion Marketing team on copy and messaging of end user and volunteer experiences.
Ensure the Community Care team offers a high-quality care experience for those who write in with questions, technical issues, prayer requests, or feedback.
Partner with Support Operations to offer a high-level overview of feedback from the YouVersion community.
Monitor key data metrics and/or analytics to ensure proper detection of community and support issues.
Expand into additional languages as the need for new language teams arises.
Oversee the Community Care Volunteer Leaders in providing ongoing care and support for our volunteer team.
Work with staff to determine the number of volunteers required to hit KPIs.
Plan and execute a strategy to recruit and onboard the proper number of volunteers.
Set key metrics for volunteers in recruitment, retention, and satisfaction.
Work with the Volunteer Operations Team to ensure best practices for volunteer recruitment, onboarding, and span of care.
Participate and assign after-hours on-call rotation to monitor feedback and automated alerting systems to alert the appropriate teams and volunteers when urgent issues arise.
Conduct annual performance reviews.
Oversee contractor work and contracts and ensure we are stewarding budget resources.
Ensure KPIs are aligned with the mission and main KPIs of the organization.
Lead and develop staff members to execute operation objectives.

Skills Needed to Succeed

Demonstrate passion and experience for spiritual leadership through online/digital platforms and excitement about overseeing thousands of volunteers ministering in this way.
Self-motivated, able to make independent decisions and solve problems.
Maintain flexibility and initiate the creation of new processes and project strategies.
Manage conflict and differing opinions while maintaining composure.
Strong leadership skills and understanding of developing and guiding others.
Ability to take a great vision and turn it into reality through strategic execution.
Excellent verbal, written, and interpersonal communication skills to clearly explain complicated processes and foster cross-team collaboration.
High School Diploma or GED.
5+ years of pastoral leadership experience.

Benefits We Offer

- Paid parental leave, including maternity, paternity, and adoption leave.

- Generous employer-paid leave for the use of vacation, sick time, and other qualifying reasons.

- Innovative and comprehensive Medical, Dental, and Vision insurance that provides team members with useful resources and savings to navigate their holistic health.

- Life insurance policy provided for all staff members at 2x annual salary at no cost. Additional life insurance coverage is available to purchase.

- Short-Term and Long-Term disability is covered at 100% for full-time qualified staff members.

- Comprehensive wellness and mental health benefits allow staff to proactively invest in their physical and emotional health.

- Generous 401(k) retirement plan allowing a team member to have up to 12.5% (including employee contribution, employer match, and employer discretionary contribution) contributed into their account in their first year. It doesn’t stop there—the more years on staff, the greater the investment!

-$160 annually in development dollars for team members to invest in their professional growth.

- Casual dress and work environment.

- And much more!

Our Beliefs, Culture, and Commitment to Diversity

At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's ministry fully. We consider ministry readiness and an individual’s capacity to represent Life.Church’s beliefs as a minister during the selection process for all staff and intern positions. An essential function within every position held by a staff member or intern at Life.Church is to uphold and represent the beliefs of Life.Church. Learn more about what we believe at Life.Church.

While we unite around our mission, we know unity doesn’t mean uniformity. Our calling is too great, and our mission is too important not to be intentional about strengthening our team through diversity. We know that diverse perspectives in race, ethnicity, background, age, and gender are essential to reaching the world for Christ. To learn more about how we strengthen our team through diversity, visit our careers page.

All data collected in our application process, from resume collection to application questions, is used for recruitment purposes only.