Director, Software Engineering

About this Role:

As Director of Engineering in our Guest Line of Business in India, you will be a hands-on engineering leader that will help us shape the scale and growth of Toast's Guest teams in India. You will be responsible for delivering the technical roadmap and contribute to the product roadmap definition & execution for mission critical services.  You will start with small teams that deliver impact and gain expertise in Guest Marketing domain areas,  and you will grow the skills and size of your teams over time. You love finding creative ways to help your teams become more effective & efficient. You will connect your teams’ work to Toast’s broader mission. You are a hands-on and entrepreneurial technical leader who is passionate about customer experience and will work closely with product & design counterparts to validate and deliver the customer ‘job-to-be-done’. On a given day, you might be reviewing solution designs, coordinating discussions between partner teams, collaborating on roadmaps with architectural and product stakeholders, and conducting 1:1s. This will be a heavily AI-focused role: you will be adept in using AI tools to not only make your own work more efficient but also increase the productivity of your team, as well as directing your teams on building AI-first products to serve our customers' needs.

Responsibilities: 

• Drive delivery of business outcomes across multiple teams, including planning and execution.
• Build AI-first products with AI-enabled teams: drive adoption of AI tooling across your team as well as building AI-first products for customers.
• Collaborate closely with all product lines in Guest (Marketing and Digital Storefront, Consumer) across multiple geographies as well as the wider Toast organization in India, Ireland and USA.
• Keep product quality high with continuous delivery improvements, with responsibility for QA and AWS Infrastructure  across the product
• Ensure end-to-end delivery of software, including team ownership of monitoring and production issue remediation, using technologies such as Splunk, Datadog, Sentry, Fire Hydrant and more.
• Incorporate advances in software technology (such as  LLMs, DynamoDB, Pulsar, Kotlin, Camel, GraphQL, Big Data technologies, etc)  into our solutions to ensure we make best use of industry best practices.
• Define & support career development plans for your team
• Mentor and coach both new and experienced Engineering Managers & Team Leads 
• Grow teams to meet business needs

Core Requirements:

• Highly product-minded and hands on engineering leader, willing to roll up sleeves and dive deep to learn and build new products and teams in a highly entrepreneurial environment. 
• 15+ years of experience in Engineering leadership
• Experience in a start-up environment and entrepreneurial mindset will be a distinct advantage.
• Experience with hiring and developing empowered teams and managers.
• Deep familiarity with latest developments in AI both from engineering tooling perspective as well as product offerings to customers
• Experience working in a globally distributed company

Experience in designing, building, and scaling B2B2C SaaS products with a focus on easy to use customer-centric experiences

• Experience with managing infrastructure operations and costs.
• Self starting leader with a bias towards action and the ability to balance between getting things done and making things perfect.
• A proven ability to influence decision-making at all levels within an organization
• A strong sense of empathy for customers and teammates
• A desire to build a diverse team that wins together and prioritizes customer success

Nice to Haves:

• Experience with Agentic systems, Marketing and CRM software, and Loyalty platforms