Engagement Director BFSI – Governance Services

Description

• Client Relationship Management: Maintain robust relationships with key stakeholders, ensuring clear communication and ongoing account management.
• Service Delivery Oversight: Champion the delivery of services by providing overall delivery oversight and ensuring compliance with contractual commitments and governance practices.
• Account Growth: Identify opportunities for account growth by understanding client needs and proposing additional services, leading to enhanced client satisfaction and mutual value creation.
• Governance Forums Participation: Engage in governance forums, offering valuable insights and facilitating follow-up meetings to ensure effective implementation of discussed strategies.
• Complex Negotiation & Advisory: Provide expert guidance on supplier contractual commitments & negotiations while collaborating with the team on sourcing agreements and vendor management challenges.
• Market Insights & Adaptation: Remain informed on industry developments and best practices to enhance service delivery and align with client needs.
• Domain Knowledge: Demonstrate a comprehensive understanding of financial services, particularly in areas such as retirement plan management, investment management, and insurance solutions. Familiarity with regulatory compliance, risk management, and customer-focused delivery in the financial sector will be critical to aligning with client objectives and enhancing overall efficiency.
• Training & Development: Conduct training sessions for new team members, ensuring familiarity with client requirements, security protocols, and compliance standards.

• This a remote role based in the US; may require travel of up to 40%.
• Minimum of 20 years of experience in IT outsourcing or managed services, with proven expertise in BPO environments advantageous.
• Extensive knowledge of the financial services domain, including retirement solutions, financial planning, and insurance products, with a keen awareness of industry regulations and compliance standards.
• Strong background in client relations, vendor management, and service delivery within complex contracts.
• Strong analytical and problem-solving abilities with a results-oriented approach.
• Excellent communication and presentation skills, capable of interacting confidently with senior executives and clients.

• Bachelor’s Degree in a relevant field required
• MBA or another advanced degree (s) desirable