Enterprise Account Manager

2 Days ago • 5 Years + • Account Management

Job Summary

Job Description

As an Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key merchant contacts. You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow. This role involves owning and growing a portfolio, providing strategic advice, and collaborating cross-functionally to impact product innovation and deliver merchant projects. You will foster a positive working environment and maintain good relationships with stakeholders.
Must have:
  • Own and grow a portfolio of enterprise merchants, meeting strategic and financial goals.
  • Build strong merchant relationships and navigate their organizations to align stakeholders.
  • Provide strategic and consultative advice on global payments strategy to enterprise companies.
  • Collaborate cross-functionally to communicate merchant needs and feedback, impacting product innovation.
  • Proactively foster a positive working environment and maintain good relationships with stakeholders.
  • High-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive.
  • Enjoy engaging others, working collaboratively, and developing strong working relationships.
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating technical discussions.
  • Highly skilled in leveraging business acumen and analytical abilities to assess and reach client goals.
  • Excited to prioritize and manage multiple projects across different departments.
  • At least 5 years of experience working with Enterprise Accounts.
  • Full professional proficiency (written and verbal) in English.
Good to have:
  • Other languages are a plus
Perks:
  • Opportunities for people to succeed
  • Culture and support to ensure people own their careers
  • Opportunity to work on cross-functional initiatives and projects
  • High autonomy
  • Become an expert in the global payments landscape
  • Level up skills through AM Academy
  • Hybrid workplace
  • Relocation package (from 150km away from the city)
  • Diversity, Equity and Inclusion commitments
  • Equal opportunity employer

Job Details

This is Adyen

Adyen provides payments, data, and financial products in a single solution for customers like Oracle, Faire, Lightspeed, and Navan - making us the financial technology platform of choice. At Adyen, everything we do is engineered for ambition.

For our teams, we create an environment with opportunities for our people to succeed, backed by the culture and support to ensure they are enabled to truly own their careers. We are motivated individuals who tackle unique technical challenges at scale and solve them as a team. Together, we deliver innovative and ethical solutions that help businesses achieve their ambitions faster.

Why you should join the Adyen Account Management team

At Adyen, the Account Management team is critical to the growth and success of our business, as well as expanding the Adyen brand across the globe. Being part of our Account Management team, you’ll manage relationships with innovative international merchants, covering multiple industries and channels. You’ll have the opportunity to work on cross-functional initiatives and projects in a fast-paced, highly entrepreneurial environment with high autonomy. You’ll become an expert in the global payments landscape and level up your skills through our AM Academy.

We are looking for a proactive and adaptable Account Manager to join our team in Sao Paulo. The ideal candidate is a strategic thinker with a hands-on mentality; someone who is eager to help the world’s biggest brands grow while changing an industry. You are excited to work with a global, multicultural team in a collaborative manner and help your team succeed. Your focus will be on delivering an outstanding customer experience, finding new opportunities, and driving mutual success for Adyen and our customers.

Enterprise Account Manager

As an Account Manager at Adyen, you will manage our largest enterprise merchants by building strong relationships with key merchant contacts. The ideal candidate is a born networker who thrives in a fast-paced, diverse and entrepreneurial environment. You'll be managing relationships with local and international merchants across multiple industries and channels, so life is never dull! You will understand the unique needs of a merchant and provide them with payments expertise and guidance to help them grow.

What you’ll do:

  • Own and grow a portfolio of enterprise merchants, meeting our team’s strategic and financial goals
  • Build strong merchant relationships and navigate their organizations to align the right external and internal stakeholders
  • Provide strategic and consultative advice to help influence and fulfill the global payments strategy of enterprise companies
  • Collaborate cross-functionally to communicate merchant needs and feedback, impacting Adyen’s product innovation and development, and delivering merchant projects
  • Proactively foster a positive working environment for our business and maintain good relationships with external and internal stakeholders

Who you are:

  • You're a high-energy, dynamic, hands-on self-starter with a proven commercial edge and entrepreneurial drive
  • Enjoy engaging others, working collaboratively, and developing strong working relationships at all levels of management
  • Passionate about leading strategic payments conversations, presenting business reviews, and coordinating high level technical discussions
  • Highly skilled in leveraging your business acumen and analytical abilities to strategically assess and help reach client goals
  • Excited to prioritize and manage multiple projects across different departments, while motivating and collaborating with others to achieve results
  • You have at least 5 years of experience working with Enterprise Accounts;
  • You have full professional proficiency (written and verbal) in English

Additional skills:

  • This role is based out of our São Paulo office. We have a hybrid workplace and value in-person collaboration; we do not offer remote-only roles.
  • You have full professional written and verbal proficiency in English (other languages are a plus)
  • Some domestic and international travel required

Ready to meet us?

If you are excited about this role, apply by clicking the link below. We can’t wait to meet you!

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

Adyen is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.

All your information will be kept confidential according to EEO guidelines.

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About The Company

Adyen is a technology company that provides a single platform to accept payments anywhere in the world through any sales channel. Driven by a vision to improve customer experience, streamline processes, and ultimately increase revenue, Adyen enables businesses to process payments across online, mobile, and Point-of-Sale (POS) with over 250 payment methods in 187 transaction currencies. Over 3,500 businesses use the Adyen payment platform, including Facebook, Airbnb, Spotify, Groupon, Evernote, Booking.com, Yelp, Vodafone, Mango, Abercrombie & Fitch, O’Neill, and KLM. Adyen is headquartered in Amsterdam, with offices in San Francisco, São Paulo, Singapore, London, Paris, Berlin, Stockholm, Madrid, and Boston.


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