Field Operations Executive
Job Summary
Job Description
This entry-level position involves learning and applying specialized expertise to resolve diverse field support operations issues. The role requires independent operation with limited supervision, collaborating with internal and external stakeholders to optimize field support and TES equipment performance. The responsibilities include troubleshooting equipment malfunctions, analyzing complex issues, documenting activities, collaborating with teams, adapting communication styles, participating in workflow improvements, and supporting equipment upgrades. The role also involves conducting quality reviews and ensuring customer satisfaction. This role demands the ability to analyze complex issues using diagnostic tools, schematics, and manuals to identify root causes, develop creative solutions, and maintain compliance with industry standards.
Must have:
- Assist to provide technical support to troubleshoot and resolve equipment malfunctions.
- Learn to analyze complex issues using diagnostic tools, schematics, and manuals.
- Document and maintain accurate records of field support activities.
- Collaborate with internal teams and external clients.
Job Details
Business Unit:
Cubic DefenseCompany Details:
This professional entry-level position learns to applies knowledge and specialized expertise in resolving diverse field support operations issues. The position typically operates independently with limited supervision and collaborates with internal and external stakeholders to ensure optimized performance of field support and TES equipment. This role requires the ability to assess unique circumstances and utilize advanced analytical and problem-solving techniques to provide creative solutions that align with customer needs and organizational goals.Job Details:
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Assist to provide advanced technical support to troubleshoot and resolve equipment malfunctions.
- Learn to analyze complex issues using sophisticated diagnostic tools, schematics, and operator manuals to identify root causes and implement creative solutions that deviate from standard practices as necessary.
- Learn and apply knowledge of both TES equipment and field operations support practices to assess and resolve a wide range of challenges.
- Learn to document and maintain accurate records of field operations support activities, ensuring compliance with contractual obligations and industry standards. Collaborate with internal teams and external clients to build productive relationships, clarify requirements, and influence outcomes.
- Adapt communication style to suit different audiences.
- Proactively participate in the development and improvement of work-flow/ processes and operational strategies.
- Understand and support equipment upgrades, modifications, and enhancements to meet evolving client needs and industry standards.
- Conduct internal quality reviews from field support activities and providing feedback and recommendations to maintain high standards of performance.
- Ensure customer satisfaction metrics are met by tracking and resolving field support challenges within defined service-level agreements (SLAs).
- Perform any reasonable work assigned.
Cubic Pay Range:
The Cubic pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
Worker Type:
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About The Company
Cubic creates and delivers technology solutions in transportation that make people’s lives easier by simplifying their daily journeys, and defense capabilities that help promote mission success and safety for those who serve their nation. Led by our talented teams around the world, Cubic is committed to solving global challenges through innovation and service to our customers and partners.We have a top-tier portfolio of businesses, including Cubic Transportation Systems (CTS) and Cubic Defense (CD).CTS is an industry-leading integrator of payment and information solutions and related services for intelligent travel applications.CTS delivers integrated systems for transportation and traffic management, delivering tools for travelers to choose the smartest and easiest way to travel and pay for their journeys, and enabling transportation authorities and agencies to manage demand across the entire transportation network. Cubic Defense provides networked Command, Control, Communications, Computers, Cyber, Intelligence, Surveillance and Reconnaissance (C5ISR) solutions, and live, virtual, constructive and game-based training solutions for both U.S. and Allied Forces. These mission-inspired capabilities enable assured multi-domain access; converged digital intelligence; and superior readiness for defense, intelligence, security and commercial missions.
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