Field Service Engineering Technician

2 Months ago • All levels • Software Development & Engineering

Job Summary

Job Description

The Field Service Engineering Technician is responsible for ensuring the optimal performance of Quest Medical instrumentation. This role involves performing preventive maintenance, troubleshooting, and repairs on medical devices at customer sites. The technician must diagnose and repair complex electronic equipment failures, manage travel schedules, and maintain strong customer relationships with hospital biomed teams and perfusionists. The role requires extensive travel and the ability to work independently. They will also provide feedback on product performance and prepare detailed service reports.
Must have:
  • Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices.
  • Experience in diagnosing and root causing complex electronic equipment failures.
  • Bachelor’s degree in engineering or Electronics or related experience.
Good to have:
  • Experience with ESD, soldering, and working in FDA/ISO regulated environments.
  • Experience with ERP systems.

Job Details

Nordson Medical, a global leader in Interventional Solutions, Fluid Components, and Surgical Solutions, is seeking an experienced and highly motivated individual to join our team. We are committed to creating a diverse and inclusive workplace, and we are looking for candidates who share that same commitment.

Summary of the role

As a member of our team, you will have the opportunity to work in a dynamic and collaborative environment, where your ideas and contributions will be valued and respected.

Summary

The Field Service Engineering Technician plays a critical role in ensuring the optimal performance of Quest Medical instrumentation at customer sites. This position requires extensive professional experience in the maintenance and repair of medical devices, as well as exceptional interpersonal skills to foster strong relationships with customers. The Field Service Engineering Technician is responsible for performing preventive maintenance, troubleshooting, and repairs, while also acting as the face of Quest Medical to ensure customer satisfaction. This role demands a high level of technical expertise, the ability to manage travel schedules independently, and a commitment to delivering outstanding service to hospital biomed teams and perfusionists.

General Duties and Responsibilities

  • Travel to customer locations to perform routine preventive maintenance, upgrades, and repairs on Quest Medical instruments, ensuring they are in proper working order.
  • Identify and isolate instrument malfunctions and take corrective action in the form of repair, following established procedures.
  • Diagnose and perform root cause analysis for complex electronic equipment failures, implementing effective repair solutions.
  • Ensure all customer and service instruments are in good working order.
  • Represent Quest Medical in dealings with customers and ensure their satisfaction with the MPS instrument.
  • Schedule and manage own travel arrangements, ensuring timely communication with customers beforehand.
  • Communicate service/repair activities with customers, Field Service leadership, and other applicable Quest Medical team members.
  • Travel 80-95% of the time.
  • Provide feedback on improved methodologies for repair and maintenance tasks.
  • Prepare detailed service reports, including work performed, parts used, and solutions implemented.
  • Maintain accurate records of installations, repairs, and maintenance activities.
  • Document all work performed and manage travel expenses, including reporting and receipts.
  • Update work orders in the ERP system to ensure accurate tracking and timely completion of service activities.
  • Provide feedback to engineering teams on product performance and potential improvements.
  • Act as the face of the business to the customer, explaining how the device works to hospital biomed teams or perfusionists.
  • Demonstrate strong interpersonal skills, being good with people and effectively explaining technical situations.
  • Prioritize work to complete all paperwork in a timely fashion, ensuring that internal and external customers are not held up.

Qualifications

  • Bachelor’s degree in engineering or Electronics, an associate’s degree in Electronics with 5-7 years of related experience, or 8+ years of electronic device experience.
  • Experience in troubleshooting and repair of electronic/electro-mechanical assemblies of medical devices or instruments.
  • Experience in diagnosing and root causing complex electronic equipment failures.
  • Basic financial management skills to handle service-related expenses.
  • Willingness to travel extensively for extended periods.
  • Proximity to a major airport to facilitate frequent travel.
  • Ability to work both independently and as part of a team, with guidance from more senior roles.
  • Experience in dealing with internal team members and clinical personnel in a hospital setting.
  • Proficiency in Microsoft Word and Excel, with the ability to work remotely.
  • Skilled in using standard electronics tools such as DMM and DVM.
  • Physical ability to lift to 65 lbs.
  • Preferred: Experience with ESD, soldering, and working in FDA/ISO regulated environments.
  • Preferred: Experience with ERP systems.

#LI-NS1

Interested?

If you are interested in being a part of a team and creating an inclusive and diverse workplace, please apply online with your CV.

About Nordson Medical

At Nordson MEDICAL, you don't have to be a doctor to help save lives. We are the global expert in the design, development, and manufacturing of complex medical devices and component technologies. By joining our team today, you will help us bring innovative ideas to life. Nordson MEDICAL is a global team that works to create components for life-saving medical devices. We offer a supportive culture in a growing and dynamic work environment. Whether you're just beginning your career or you're a seasoned professional, there's a place for you to belong at Nordson MEDICAL. We offer hourly and salary positions in production, maintenance, customer service, quality, engineering, and more. We actively invest in our teams to help you build your skillsets and advance your career.

Similar Jobs

Nordson Corporation - Logistic & Warehouse Manager

Nordson Corporation

Rubiera, Emilia-Romagna, Italy (On-Site)
2 Months ago
WebFX - Jr. Digital Marketing Account Executive

WebFX

Harrisburg, Pennsylvania, United States (On-Site)
8 Months ago
Ion - Software Architect - User Experience (UX)

Ion

Pune, Maharashtra, India (On-Site)
9 Months ago
Monzo - Disputes Expert

Monzo

United Kingdom (Remote)
4 Days ago
Sony Pictures Entertainment - Executive Director of Product Management – Distribution

Sony Pictures Entertainment

Culver City, California, United States (Hybrid)
1 Month ago
cirrus logic - Staff PDK Engineer

cirrus logic

Edinburgh, Scotland, United Kingdom (Hybrid)
7 Months ago
PhonePe - Firmware Engineer

PhonePe

Bengaluru, Karnataka, India (On-Site)
1 Month ago
Canva - Security Engineering Manager - Vulnerability Management, Application Security

Canva

Surry Hills, New South Wales, Australia (Remote)
3 Months ago
PwC - Experienced Senior SAP PM Professional (Energy Sector)

PwC

Athens, Greece (Hybrid)
7 Months ago
Zscaler - Senior Sales Engineer, CEUR - Major Accounts

Zscaler

Germany (Remote)
1 Week ago

Get notifed when new similar jobs are uploaded

Similar Skill Jobs

Tesla - Sales Programs Analyst

Tesla

North Holland, Netherlands (On-Site)
5 Months ago
Xsolla - Senior Business Development Manager, Korea

Xsolla

Seoul, South Korea (On-Site)
1 Week ago
Capgemini - Senior Change and Release Management

Capgemini

Mumbai, Maharashtra, India (On-Site)
1 Month ago
Rackspace Technology - Engagement Manager

Rackspace Technology

United States (Remote)
1 Month ago
NetEase Games - Global Influencer Marketing

NetEase Games

Canada (On-Site)
7 Months ago
Avalanche Studios Group - Director, Software Engineering

Avalanche Studios Group

Salt Lake City, Utah, United States (Hybrid)
1 Month ago
Yodlee - Senior Client Service Analyst - Key Accounts

Yodlee

Boston, Massachusetts, United States (Hybrid)
1 Week ago
EveryMatrix - Senior Account Manager - Africa

EveryMatrix

Cape Town, Western Cape, South Africa (Hybrid)
2 Months ago
Egnyte - Event Marketing Manager

Egnyte

Raleigh, North Carolina, United States (On-Site)
2 Weeks ago
Postman - Technical Scale Customer Success Manager

Postman

Boston, Massachusetts, United States (Hybrid)
1 Week ago

Get notifed when new similar jobs are uploaded

Jobs in Worldwide

Looks like we're out of matches

Set up an alert and we'll send you similar jobs the moment they appear!

Software Development & Engineering Jobs

Nagarro - Associate Distinguished Engineer

Nagarro

France (Remote)
8 Months ago
Glean - Designated Technical Support Engineer

Glean

Palo Alto, California, United States (On-Site)
2 Months ago
Loft Orbital - Senior Thermal Engineer

Loft Orbital

Toulouse, Occitanie, France (On-Site)
2 Months ago
Reddit - Software Engineer

Reddit

San Francisco, California, United States (On-Site)
6 Days ago
Capgemini - Mechanical & Physical Engineer

Capgemini

Bengaluru, Karnataka, India (On-Site)
3 Weeks ago
Ceragon Networks - Senior Verification Engineer

Ceragon Networks

Karnataka, India (On-Site)
8 Months ago
Kaedim - Software Engineer

Kaedim

Singapore (On-Site)
11 Months ago
Canonical - Senior/Staff/Principal Engineer

Canonical

(Remote)
2 Months ago
Google - Distinguished Engineer, Demand and Capacity Planning

Google

Kirkland, Washington, United States (On-Site)
2 Months ago
Nagarro - Principal Engineer, Hybris

Nagarro

India (Remote)
8 Months ago

Get notifed when new similar jobs are uploaded

About The Company

At Nordson, we believe that anything is possible. We empower our global team of employees to engineer, manufacture, and market innovative products and systems that are essential to everyday life. These differentiated products and systems are used for precision dispensing and processing and serve a variety of end markets, including packaging, transportation, medical, and electronics. Founded in 1954, we are guided by our values of integrity, respect for people, customer passion, energy, and excellence. We care for our employees and provide them with opportunities to advance their careers and make an impact, inside and outside of work.

Carlsbad, California, United States (On-Site)

Saint-Germain-en-Laye, Île-de-France, France (Remote)

Clinton, South Carolina, United States (On-Site)

Duluth, Georgia, United States (On-Site)

Montreal, Quebec, Canada (On-Site)

California, United States (Remote)

Rubiera, Emilia-Romagna, Italy (On-Site)

Rubiera, Emilia-Romagna, Italy (On-Site)

Swainsboro, Georgia, United States (On-Site)

View All Jobs

Get notified when new jobs are added by Nordson Corporation

Level Up Your Career in Game Development!

Transform Your Passion into Profession with Our Comprehensive Courses for Aspiring Game Developers.

Job Common Plug