Field Service Technician
Job Summary
Job Description
Enphase Energy is seeking a Field Service Technician to provide on-site support to Distribution and Installation Partners, ensuring best-in-class service. The role involves traveling to customer sites to service Enphase PV and Storage systems, performing on-site testing and diagnostics, and completing maintenance reports. Responsibilities include managing customer site visits, updating monitoring systems, utilizing tools like drills and ladders, running conduit, pulling wire, and participating in safety training. The technician will also be responsible for maintaining tool standards, responding promptly to customer needs, and teaching proper installation techniques to crews. A key aspect is ensuring high workmanship standards and improving processes.
Must have:
- 2+ years experience in electrical installations/service
- Valid driver license, insurable, clean DMV
- High school diploma or GED
- Effective communication and presentation skills
- Ability to work independently
- Commitment to safety procedures
- Proficiency in Microsoft Word/Excel
- Ability to lift up to 60 pounds
- Work on roofs, heights, tight spaces
Good to have:
- Commercial or Residential Electrical license
- NABCEP certification
5 skills required
Job Details
Enphase Energy is a global energy technology company and a leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, our innovative microinverter technology revolutionized solar power, making it a safer, more reliable, and scalable energy source. Today, the Enphase Energy System enables users to make, use, save, and sell their own power. Enphase is also one of the most successful and innovative clean energy companies in the world, with more than 80 million products shipped across 160 countries.
Join our dynamic teams designing and developing next-gen energy technologies and help drive a sustainable future!
About the role
Enphase Energy is looking for a Field Service Technician to provide on-site support to our Distribution and Installation Partners. This role will be responsible for making sure best-in-class service is provided.
What you will do
- Travel to cover the area of responsibility of our customers.
- Service Enphase (internal) PV and Storage systems in area of the Field Service Technician.
- Schedule customer site visits and coordinate activities between Enphase CS and system owners.
- Perform onsite testing and diagnostics of system performance and behavior
- Complete solar maintenance reports and paperwork
- Complete microinverter maintenance and update Enlighten monitoring system with changes
- Utilize relevant tools such as drills, level, square, tape measure, ladders, etc.
- Run conduit, copper pipe, flex, and pull wire
- Participate in regular safety trainings
- Maintain tool management standards
- Respond to customer needs promptly; Provide appropriate customer service
- Perform other duties as needed or directed
- Commit to OSHA Standard Safety procedures, above all else on jobsites
- Teach and train crew on proper techniques for installation
- Be detail oriented with the ability to review designs and develop a job specific BOS
- Work independently without oversight
- Commit to improving processes and efficiency, while maintaining high workmanship standards
Who you are and what you bring
- 2+ year's experience specific to electrical installations and service
- Commercial or Residential Electrical license desired
- High school diploma or GED or better
- Valid state driver license, insurable, clean DMV REQUIRED
- Effective communication skills; Presentation skills.
- Ability to work/complete/integrate multiple tasks
- Ability to learn various skills associated with tool use for a wide array of home improvement activities
- Detail oriented, accurate and thorough
- Possess positive team spirit and inspire same in co-workers
- Possess integrity and ethics
- Flexible and adaptable. Ability to manage frequent changes, delays, or unexpected events
- Ability to follows instructions; respond to management direction
- Exhibit sound and accurate judgment and decision-making abilities
- Time management skills.
- Knowledge of and observance of safety and security procedures
- Proficient in use of Microsoft Word / Excel.
- NABCEP certification – Recommended/highly desirable
- Availability to work outside regular business hours
- Proficiency in reading and implementing plan sets
Physical Requirements
- Employee must regularly lift and/or move up to 60 pounds of tools, equipment, etc.
- Employee must regularly use hands to finger, handle, or feel; and hands and arms to reach
- Work on roofs, uneven surfaces, involving heights, tight spaces.
- Employee must frequently walk, stand, climb, or balance and stoop, kneel, crouch, or crawl
- Position will ascend/descend ladders
- Employee must use hand and power tools
- Work in high, precarious places; outdoor weather conditions and risk of electrical shock.
- Work may require extended work hours to complete assignments and/or reach goals.
Please submit all resumes in English
The base pay range for this position is $32 to $46 an hour. This salary range may be modified in the future. The successful candidate’s starting pay will be determined based on job-related skills, experience, education or training, work location, and market conditions.
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