Field Services Technician 3

The Field Service Technician provides front line support of Automated Ticketing Systems and provides a fast response maintenance service to all users throughout the network. Responsibilities include scheduled preventative maintenance and remedial maintenance on local/wide area networks; software rollouts, and vandalism call outs to ensure an effective and efficient ticketing system that operates at its optimum performance level. This position typically works under general supervision and direction.

Essential Job Duties and Responsibilities:

• Interact effectively with internal and external stakeholders
• Perform varied technical duties involving the use of a wide range of procedures and tools, including remedial and preventative maintenance of customer equipment and assets on either fixed OR mobile assets
• Apply specialised technical knowledge to problem solve difficult or complex situations
• May operate diagnostic systems to debug and isolate complex faults to component level
• Resolve complex/critical failure situations
• Report to supervisors or other responsible personnel any potential non-conformance or problems
• Follow specific verbal/written instructions relating to work assignments
• Be responsible for quality of work performed
• Maintain service records or reports in accordance with Company procedures
• Resolve verbal and written customer technical enquiries
• Maximize productive output by efficient use of time and materials
• Provide new system installation and system upgrades
• Suggest ways of improving methods and procedures to meet the quality policy objectives of the Company
• Report all WHSE incidents, potential hazards, near misses and accidents

General Duties and Responsibilities:

• Comply with Cubic’s Quality Management System
• Comply with Cubic Occupational Health, Safety and Environment policies and procedures
• Comply with security in accordance with established policies and procedures of the organizations
• Comply with Cubic Human Resources Procedures
• Other duties as requested

Minimum Job Requirements:

Qualifications:

• Basic Electronics Training

Essential:

• WH&S general induction card
• RIW card (Rail Induction Worker) for fixed asset workers only
• Drivers’ license

Worker Type:

Employee