Forward Deployed Engineer
Job Summary
Job Description
As a Forward Deployed Engineer, you will be responsible for implementing Gather AI technology for supply chain industry clients. This role involves leading client site visits to automate inventory management. You will prepare for deployments, manage customer support, handle ticket management, and troubleshoot issues. Coordinating with the Research & Development team is essential to ensure smooth deployments. You will handle various aspects of implementation, including warehouse mapping, hardware calibration, testing, documentation, client training, and ongoing support. As the face of the company, you will ensure client satisfaction with the product and support provided.
Must have:
- BS or AS in Computer Science/Engineering or related field OR equivalent experience.
- Excellent documentation, communication, and collaboration skills.
- Forklift certified or able to become certified within 1 month.
- Thorough understanding of Excel/Google Sheets.
- Basic proficiency with coding languages (e.g., Python, C, C++, SQL, etc.).
- Experience with generative AI.
- Ability to travel ~60% of time, including weekends.
- Valid driver's license.
Good to have:
- Understanding of Euler angles and vectors in #-D space.
- Hands-on building/fabricating experience.
- 1+ years with enterprise-grade ticketing systems (e.g., Jira, Asana, Notion).
- Startup experience.
- Experience teaching.
- Experience managing a team.
- Experience with warehouse or inventory control methodologies.
Perks:
- Compensation package will include equity
- Comprehensive health insurance
- Very flexible schedule
- Customized PTO
- Relocation assistance available
10 skills required
Job Details
About Us
Are you ready to build the future of supply chain? At Gather AI, we're not just creating software; we're pioneering a new era of warehouse intelligence. We've developed a groundbreaking, vision-powered platform that uses autonomous drones and existing equipment to capture real-time data, completely digitizing workflows that have historically been manual and error-prone. This means facilities operate smarter, safer, and more efficiently, ultimately redefining "on-time, in full" delivery.
If you're looking for an opportunity to contribute to truly transformative technology and make a significant impact in a vital industry, Gather AI is the place for you. We're leading the charge in the rapidly evolving robotics industry, and we invite you to join us in reshaping the global supply chain, one intelligent warehouse at a time.
About You
As a Forward Deployed Engineer, you will be responsible for bringing Gather AI technology to supply chain industry clients. You will lead visits to client sites to automate their inventory management. This role involves preparation for deployments and continued customer support for our customers, including ticket management and issue troubleshooting.
You will coordinate with the Research & Development team to ensure that each deployment is smooth and streamlined. The Forward Deployed Engineer indirectly (through the support of contractors) or directly handles every aspect of the implementation including warehouse mapping, hardware calibration and testing, documentation, client training, and continued support. In this position, you are the face of the company and you ensure that the client is happy with our product and the support we provide.
What You'll Need
- BS or AS in Computer Science/Engineering, Mechanical Engineering or related field, OR
- Equivalent experience or aptitude as a technician or in a technically-focused, customer-facing role
- Excellent documentation, communication, and collaboration skills
- Forklift certified (or able to become forklift certified within 1 month of hire)
- Thorough understanding of Excel/Google Sheets
- Basic proficiency with 1 or more coding languages (eg Python, C, C++, SQL, etc.)
- Experience with generative AI
- Ability to travel ~60% of time including some weekends
- Valid driver's license
Bonus points for...
- Understanding of Euler angles and vectors in #-D space
- Hands-on building/fabricating experience [cart hardware, drone hardware, machine usage (laser cutter, drills, 3D printers, etc.)]
- 1+ years with enterprise-grade ticketing systems (eg Jira, Asana, Notion)
- Startup experience
- Experience teaching
- Experience managing a team
- Experience with warehouse or inventory control methodologies
Compensation and Benefits
- Compensation package will include equity
- Comprehensive health insurance
- Very flexible schedule
- Customized PTO
- Relocation assistance available
If this sounds like a good fit we’d love to meet you. Robotics is the future and we’re leading the charge with our software-only business model. Come help us change the world!
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