Fraud Operations

About Gusto

Gusto is a modern, online people platform that helps small businesses take care of their teams. On top of full-service payroll, Gusto offers health insurance, 401(k)s, expert HR, and team management tools. Today, Gusto offices in Denver, San Francisco, and New York serve more than 400,000 businesses nationwide.

Our mission is to create a world where work empowers a better life, and it starts right here at Gusto. That’s why we’re committed to building a collaborative and inclusive workplace, both physically and virtually. Learn more about our Total Rewards philosophy.

About the Role:

As a Fraud Operations Analyst, you will act as a fraud-fighting detective and be responsible for helping make Gusto the safest and most secure payroll and benefits solution. We find patterns, recognize uncharacteristic behavior, and put our critical thinking to use constantly. Not only are we detectives but we don’t stop looking to iterate and optimize the way we do things so that we can keep becoming more efficient and reducing customer pain.

About the Team:

The Risk Operations organization is at the core of our business and our team is a key stakeholder in company decisions and operations - The Fraud Operations team safeguards our customers, company, and platform integrity. We currently process +$50bn of payroll annually, but with your help, we will process more in a safe and sustainable way. We are a small, close, fun group that works hard and laughs a lot. No egos here — we collaborate and help each other out in a positive environment.

Here’s what you’ll do day-to-day:

• Run Operations: Own and optimize our operational task queues—keep things flowing, unblock teams, and put the pieces together to make sense.
• Hunt fraudsters: You are our internal police force - prevent the bad guys from abusing our system by reviewing, monitoring and investigating new accounts and suspicious activity.
• Solve puzzles: Fraud is a complicated puzzle to solve. Come up with innovative methods to identify trends, patterns, and ultimately, catch the bad guys.
• Operate cutting-edge tools: Scope and drive continual enhancements to our systems and processes to identify and eliminate fraudulent activity.
• Work closely with key stakeholders: Work cross-functionally with internal teams, our customers, and external partners.

Here’s what we're looking for:

• Attitude: Goal-oriented, positive, and proactive. Comfortable in a fast-paced, results-oriented work environment. Communicates well with others.
• Discipline: Excellent time management skills and ability to handle multiple projects/tasks simultaneously. Is extremely process and policy oriented.
• Values: Driven by a strong moral compass, is objective yet compassionate, and does the right thing every time.
• Thought Process: An insatiable appetite for problem solving, knack for structured thinking using a data driven approach, ability to spot unusual patterns, and sharp attention to detail.
• Experience: 2+ years of experience in operational work, detection and/or investigation. Bonus if in the banking or payments industry.
• Bonus points for:
• Professional certifications (CFE)
• Payroll industry experience
• Professional Tech experience
• SQL knowledge

Gusto has physical office spaces in Denver, San Francisco, and New York City. Employees who are based in those locations will be expected to work from the office on designated days approximately 2-3 days per week (or more depending on role). The same office expectations apply to all Symmetry roles, Gusto's subsidiary, whose physical office is in Scottsdale.

Note: The San Francisco office expectations encompass both the San Francisco and San Jose metro areas.

When approved to work from a location other than a Gusto office, a secure, reliable, and consistent internet connection is required.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We want to see our candidates perform to the best of their ability. If you require a medical or religious accommodation at any time throughout your candidate journey, please fill out this form and a member of our team will get in touch with you.

Gusto takes security and protection of your personal information very seriously. Please review our Fraudulent Activity Disclaimer.

Personal information collected and processed as part of your Gusto application will be subject to Gusto's Applicant Privacy Notice.