Fulfillment Associate, Document Administration

As a Fulfillment Associate, you will play a vital role in ensuring customer orders are accurately processed. You'll contribute to streamlining order entry, administration, and processes to deliver exceptional customer service. This entry-level position provides an excellent opportunity to begin a career in operations by supporting the team and learning foundational skills. The work focus is Business Entity management and UCC lien search functions.

In this role, you will report to the Manager, Fulfillment, and work from our local office in Wilmington, DE. The work schedule is M-F, 12:00 PM-9:00 pm.

Responsibilities:

• Accurately enter orders into the system.
• Process legal documents in the formation of different business entities.
• Work within a team environment to master skills.
• Coordinate with third-party vendors for order fulfillment.
• Maintain operational documents and records.
• Assist in planning under supervision.
• Ensure customer service standards are met.
• Respond to basic customer inquiries.
• Help with general administrative duties as needed.

Skills:

• Order Entry Systems: Proficiency in using order entry software.
• Attention to Detail: Ability to maintain accuracy in order processing.
• Customer Service: Basic understanding of customer service principles.
• Communication: Effective verbal and written communication skills.
• Time Management: Ability to manage time and prioritize tasks.
• Team Collaboration: Willingness to work collaboratively with team members.
• Basic Inventory Management: Understanding of inventory checks and reporting.
• Documentation: Ability to maintain and organize operational documents.

• High School diploma or equivalent; college degree is highly preferred.

• 1+ years' experience in customer service, office administration, retail, or restaurant is preferred.

Benefits:

A comprehensive benefits package that begins your first day of employment. Additional Information: Wolters Kluwer offers great benefits and programs to help meet your needs and balance your work and personal life, including Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available - https://www.mywolterskluwerbenefits.com/index.html

Diversity Matters:

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Wolters Kluwer strives for an inclusive company culture in which we attract, develop, and retain diverse talent to achieve our strategy. As a global company, having a diverse workforce is of the utmost importance. We've been recognized by employees as a European Diversity Leader in the Financial Times, as one of Forbes America’s Best Employers for Diversity in 2022, 2021 and 2020 and as one of Forbes America’s Best Employers for Women in 2021, 2020, 2019 and 2018. In 2020, we placed third in the Female Board Index, and were recognized by the European Women on Boards Gender Diversity Index. Wolters Kluwer and all of our subsidiaries, divisions and customer/departments is an Equal Opportunity / Affirmative Action employer

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Equal Opportunity Employer

To ensure we continue to drive innovation that enables us to develop products and services to best serve our customers, we cultivate a workplace culture rooted in mutual respect, bringing forward insights from a wide range of backgrounds, perspectives, and experiences. We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions.

All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and

we

do not tolerate discrimination on any of these bases.