GTM Operations Manager

AppZen is the leader in autonomous spend-to-pay software. Its patented artificial intelligence accurately and efficiently processes information from thousands of data sources so that organizations can better understand enterprise spend at scale to make smarter business decisions. It seamlessly integrates with existing accounts payable, expense, and card workflows to read, understand, and make real-time decisions based on your unique spend profile, leading to faster processing times and fewer instances of fraud or wasteful spend. Global enterprises, including one-third of the Fortune 500, use AppZen’s invoice, expense, and card transaction solutions to replace manual finance processes and accelerate the speed and agility of their businesses. To learn more, visit us at www.appzen.com.

Responsibilities and Ownership:

• Strategic Program Management & Cross-Functional Leadership:
• Lead high-impact, cross-functional revenue programs that align HQ and regional teams around shared business outcomes.
• Drive structured program management frameworks (e.g., OKRs, cadences, stand-ups) to keep teams aligned, accountable, and moving forward.
• Anticipate roadblocks and proactively surface risks, dependencies, and solutions to ensure forward momentum on critical initiatives.
• Collaborate closely with HQ stakeholders to ensure cohesive prioritization, transparency, and strategic decision-making across global revenue operations.
• Communication & Executive Alignment:
• Serve as a trusted partner and liaison to HQ leadership—synthesizing GTM insights, translating business priorities into operational plans, and communicating impact clearly.
• Lead recurring touchpoints and stand-ups to maintain strong communication loops between regional teams and global leadership.
• Build narrative-driven reporting and storytelling that turns complex metrics into compelling insights and action plans.
• Team Coaching & Revenue Operations Leadership:
• Mentor and develop a high-performing team of Rev Ops professionals, with a strong focus on adaptability, stakeholder management, and analytical excellence.
• Create career growth paths and deliver ongoing coaching to help team members become strategic operators in their own right.
• Foster a culture of collaboration, transparency, and accountability—ensuring the team is both empowered and aligned.
• Systems, Processes & Operational Scale:
• Continuously improve end-to-end GTM systems and processes to enable scale, improve execution, and enhance collaboration across Sales, Marketing, and Customer Success.
• Oversee the integration and optimization of the tech stack (CRM, marketing automation, BI tools), ensuring operational efficiency and reliable data integrity.
• Ensure process documentation is up to date and leveraged as a source of truth across all functions. Revenue Forecasting, Reporting & Insights.
• Deliver timely, executive-ready insights through bespoke reporting and dashboards, helping drive strategic decision-making and accountability.
• Support annual and quarterly planning cycles by leading data-informed modelling and target-setting discussions across global teams.

Requirements:

• Minimum of 5 years of previous operations experience in similar roles.
• Bachelor’s degree in computer science, engineering, or equivalent preferred.
• 5+ years’ experience in project management, analytical problem-solving capabilities, previous operational excellence experience, and a demonstrated track record of implementing operational improvements.
• Experience in fast-paced SaaS companies working with global teams.
• Strong organization skills with demonstrated ability to drive a standard approach across multiple groups.
• Creative problem-solving, able to take a hands-on approach to building enablement solutions in a fast-moving environment.
• Demonstrated project management capability in a highly matrixed organization, including vendor contributions.
• Strategic Thinking:
• Strong strategic and analytical skills with the ability to identify opportunities and solve complex problems.
• Proven track record of developing and implementing successful operational strategies.
• Leadership and Communication:
• Excellent leadership skills with the ability to motivate and inspire teams.
• Strong interpersonal and communication skills to collaborate effectively with stakeholders at all levels
• Solid organizational skills and business acumen.
• Results-Oriented:
• Proven ability to drive results and meet or exceed targets and objectives.
• Data-driven mindset with a focus on performance metrics and continuous improvement.
• Industry Knowledge:
• Solid understanding of the sales, marketing, customer success, and business operations functions
• Experience working within SaaS technology companies.