Head of Account Management

Trueplay is a Loyalty Booster Suite that enables iGaming brands to build lasting customer relationships based on trust and mutual benefit. It features three programs that ensure player interactions with gambling platforms are exciting right from the start.

We offer solutions on three epic levels:

• Acquisition and engagement — CopyStake introduces users to an iGaming website, allowing them to bet alongside their favorite streamers.
• Retention — the Play to Earn and Hold to Earn loyalty programs keep player engagement high by guaranteeing rakeback and distributing a share of the platform’s revenue.
• Brand equity — the tokenization of loyalty points helps transform users’ affinity for a brand into a personal interest in its financial success. In Trueplay’s take on Web3 loyalty, players feel like casino stakeholders.

More than 20 iGaming brands from 18 markets are fostering player loyalty with Trueplay.

We are looking for a Head of Account Management.

It is important for us that you have/are:

• 5+ years of experience in account management roles within the iGaming industry
• Proven track record of managing strategic or Tier-1 accounts and achieving growth targets
• Strong leadership experience, including team management
• Excellent communication, relationship-building, and negotiation skills
• Ability to analyze data, spot trends, and turn insights into actionable recommendations
• Comfortable with CRM tools (e.g., Salesforce, HubSpot), reporting platforms, and Excel
• Fluent in English; additional languages such as Spanish are a plus
• Willingness to travel occasionally for industry events or client visits

You will be responsible for:

• Managing and growing relationships with high-value (Tier-1) B2B clients in the iGaming space
• Acting as the strategic lead for assigned accounts, ensuring satisfaction, retention, and revenue growth
• Developing and executing account plans, promotional strategies and business initiatives tailored to client goals
• Representing the company at industry events, conferences, and client meetings
• Leading the onboarding and integration process for key partners and supporting junior team members where needed
• Analyzing account performance data and KPIs, preparing reports, and presenting insights to internal stakeholders
• Handling escalations and serving as the point of contact for complex or sensitive client matters
• Collaborating cross-functionally with the Product, Marketing, Legal, Finance, and Development teams to align client and business objectives
• In the head of AM capacity:
• Leading and mentoring the Account Management team, setting KPIs, goals, and team structure
• Defining department strategy and ensuring team performance and development
• Overseeing strategic accounts and ensuring high-level partner satisfaction and long-term engagement

We offer:

• Remote work (EU)
• Meeting hub in Warsaw, Poland
• Flexible working hours
• Compensation that includes coverage for 20 days to recharge and unwind
• Additional support covering 14 days for health-related matters when needed
• Support in professional growth during the initial months, with guidance from experienced team members
• Engaging corporate events and activities
• Competitive financial compensation