Head of DACH/NL

Job Description:

Head of DACH/NL

Job Profile

As the Head of DACH/NL for our fast growth Field Service/ Supply Chain Operation, you will play a critical role in the success and growth of our business in the wider region. You will be responsible for overseeing various aspects of our business start-up including, but not limited to, repair operation, field service management, route planning, stock management, technical training and development, customer service, health and safety protocols, compliance and maintaining key relationships, particularly with OEM’s and Network Operators. This position requires a strategic thinker, background in service operations and business development with strong leadership skills and a passion for exceptional service.

About Likewize

At Likewize, our mission is to make technology painless and accessible for everyone. Every year, we resolve millions of tech challenges worldwide - leveraging Gen AI, device protection, “We Come to You” repairs, and sustainable practices - to keep people connected and protected. As a member of our team, you’ll collaborate with leading technology experts and play a key role in supporting nearly a billion users of customers across the globe. We’re committed to innovation, inclusion, and personal development, fostering a dynamic environment where your ideas truly matter and your career can thrive. Join Likewize and help us define the future of connected living.

Primary Responsibilities

• Lead and manage a team of initially 9 employees including technicians, warehouse staff and customer service representatives.
• Develop and implement efficient warehouse management processes to streamline operations and ensure optimal stock levels.
• Supervise teams of technicians to ensure high quality repair services and meet or exceed customer expectations.
• Oversee customer service and ensure that enquiries are answered promptly and issues are resolved to increase customer satisfaction.
• Implement and enforce health and safety protocols to create a safe working environment for all team members.
• Ensure legal compliance and company policies are adhered to in all aspects of the business.
• Maintain and strengthen relationships with key stakeholders, particularly Samsung, to enhance business partnerships and opportunities.
• Drive the expansion of our business in Germany by developing market entry strategies and growth initiatives to maximise market presence and sales.
• Respect the value of information by following Likewize's privacy/information security policies and procedures.

Requirements

• Background in one of the following areas, Repair, Field Services or added value supply chain services.
• Experience in scaling fast growth operations ideally repair or field services operations.
• Bachelor's degree in Business Administration or equivalent long term experience, Operations Management or related field services operation.
• Proven experience in operations management, preferably in the consumer electronics repair/ services industry or a related field.
• Strong leadership skills and the ability to motivate and inspire teams to achieve goals.
• Excellent organisational and problem solving skills with a strong attention to detail.
• Proven success in building and maintaining strategic partnerships and relationships with key partners of Likewize.
• Familiarity with health and safety regulations, environmental, compliance standards and best practice.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across departments and levels.
• Ability to thrive in a fast-paced, entrepreneurial environment and adapt to changing priorities.
• Must be fluent in both German and English.

Why you should join us:

• You will have the opportunity to make a significant contribution to a fast-growing organisation that is helping to shape the future of the mobile repair industry.
• A competitive salary and benefits package that offers opportunities for career development and advancement.
• A collaborative and inclusive work culture where your contributions are valued and recognised.
• Exciting challenges and growth opportunities as we expand our business and enter new markets.

Ensure Fairness & Embrace Differences

We believe in fairness – so much so that Fair is one of our core values. To us, fair means being straight up and honest, and impartial and appropriate in our interactions; it means that we embrace diversity and are respectful and inclusive to everyone.

We know being diverse and inclusive goes beyond fairness. In fact, its fundamental to how we win. It takes all of us, with all our different points of view and experiences, to deliver for Likewize. Together we are committed to creating a work environment where differences are celebrated and are essential to our success.