Helpdesk Assistant

Company Description

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ, is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population. For more information, visit NIQ.com.

Job Description

You will support NZ and Australian consumer panels. You will do this by making weekly quality control calls to ensure that both panels remain compliant, in the aim of meeting weekly Helpdesk KPI’s and to ensure full support of our Global KPI’s.

• Panel recruitment via online recruitment
• Regular compliance check via outgoing weekly Quality Control phone calls
• Initial hand holding via Courtesy calls
• Provide assistance/information for incoming queries. Helpdesk take incoming phone calls and emails from Panel members, answering queries, requesting supplies and resolving any technical queries
• Promote special feeling of membership via ad hoc calls
• Demographic updates, notifying competition winners, returning voice mail messages, dispatch follow up and any other ad hoc calls
• To pick up trends
• To filter feedback through: positive/negative

Qualifications

• A passion for providing high level customer service
• Excellent verbal and written English skills and a confident phone manner
• Excellent time management skills
• High attention to detail and accuracy
• Ability to work unsupervised
• Previous experience in Customer Service Call Centre or in Market Research will be highly regarded but not essential.
• Potential applicants must have proof of right to work in New Zealand

Additional Information

Our Benefits

• Flexible working environment
• Volunteer time off
• LinkedIn Learning
• Employee-Assistance-Program (EAP)

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion