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Hotel Front Desk Host - Full Time

The Walt Disney Company

Hong Kong (On-site)

Hotel Front Desk Host - Full Time

3 Weeks ago • All levels • Administrative

About the job

1 skill required for this role

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communication

Job Description

The Hotel Front Desk Host is responsible for greeting guests, checking them in and out, and providing information about resort services, activities, and the surrounding areas. Responsibilities include assisting guests with questions, processing transactions (cash, credit cards, etc.), and ensuring a positive guest experience. The role requires excellent communication skills and a strong customer focus. Shifts will vary and include weekends and holidays.

Must have:

Solid guest service mindset
Pleasant personality & strong customer focus
Good communication skills
Handle guest check-in/check-out
Process transactions

Good to have:

Previous experience in Hotel, Guest services, and tourism industry
Qualifications in Hotel, Hospitality or Tourism Management

Job Summary:

Front Desk Hosts are responsible for greeting Guests, checking them in and out of hotel rooms, and assisting Guests and enhancing their stay by providing information regarding Resort services, activities and surrounding areas as needed.

Responsibilities:

Assist Guests during check-in and check-out, including phone interaction and face-to-face interaction
Assist Guests with questions about tickets, directions, event schedules, and other information regarding the Resort to help create a magical experience
Stationed at Front Desk to check-in guests and process all transactions regarding forms of payment (cash, credit cards, foreign currency, vouchers, etc.)

Basic Qualifications:

Must have solid guest service mindset when handling all guests’ transactions. Pleasant personality and strong customer focus is a must
Good communication skills

#LI-DNI

Preferred Qualifications:

Previous work experience in Hotel, Guest services, and tourism industry

Preferred Education

Preferably with qualifications in Hotel, Hospitality or Tourism Management

Additional Information:

SCHEDULE AVAILABILITY
Our Theme Park and Resort Hotels operate 365 days a year. Candidates will need to work shifts according to a roster that is determined by the Company, including shifts on Saturdays, Sundays and Public Holidays.

SUBMITTING YOUR APPLICATION
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About The Company

The Walt Disney Company

1112 Active Jobs

From classic animated features and exhilarating theme park attractions to cutting edge sports coverage, and the hottest shows on television, The Walt Disney Company has been making magic since 1923, creating unforgettable stories that connect with audiences around the world. And we’re just getting started!

The key to our success…. The Cast, Crew, Imagineers and Employees who honor Disney’s rich legacy by stretching the bounds of imagination to create the never-before-seen, bringing unparalleled entertainment experiences to people of all ages. Begin a career that delivers unparalleled creative content and experiences to audiences around the world and just imagine the stories you could be part of…

What is #LifeAtDisney like? It’s a series of magical moments with cast members and employees developing and telling our stories in the most innovative ways. Whether it’s a day spent as a Disney VoluntEAR, or celebrating the release of a new interactive experience, retail product or movie, our days are filled with the knowledge that we are creating entertainment experiences the whole family can enjoy. Follow @DisneyCareers on Facebook, Twitter and Instagram for a peek behind-the-curtain, and discover how you could connect to a world of stories with Disney!