Hourly Restaurant & Amusement Supervisor - The Rec Room Seasons of Tuxedo
Job Description
- Experience in training
- Familiarity with point of sale systems
- Support the Player team in all guest service areas
- Ensure Rec Room standards are maintained
- Maximize revenues and profits to agreed budgetary limits
- Ensure memorable service is delivered to guests
- Focus on resolving customer complaints and issues
- Focus on professional development of staff
- Maintain a culture of hospitality and positive morale
- Provide coaching and feedback to build team bench-strength
- Execute Groups & Events within the venue
- Understand and effectively follow all Rec Room values, policies and procedures
- Protect and enhance the Rec Room brand
- Practice and role model Company culture
- Maintain the seamless operation of all games, coat check and retail operation
- Ensure guests are greeted upon arrival
- Ensure questions or concerns are promptly and courteously resolved
- Ensure all Front of House staff are dressed appropriately
- Ensure all Front of House areas are clean and tidy
- Ensure incoming and outgoing telephone calls are handled promptly and courteously
- Greet and handle all guest interactions with a high level of professionalism and hospitality
- Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model
- Strive to achieve sales targets while adhering to an established budget
- Ensure the facility consistently meets Rec Room and legislative cleanliness and safety standards
- Complete all daily, weekly, monthly checklists
- Delegate tasks appropriately to team members
- Deliver employee training and development for assigned area of responsibility
- Conduct practical training of new employees
- Ensure gaming initiatives are executed accordingly to drive financial performance
- Maintain payroll and attendance records in accordance with legislative and Rec Room requirements
- Maintain effective communications within and outside of the Rec Room
- Ensure all stations are fully equipped at the beginning and end of shifts
- Execute all company programs and service standards
- Accurately and efficiently maintain assigned records, Company funds and property
- Ensure that any and all variances are handled immediately
- Anticipate and react to any changes in business levels
- Follow all provincial Health, Food Safety and Liquor service legislative requirements
- 1-3 years of supervisory experience in the food service, retail and/or amusement industry
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays
- Ability to work under pressure while complying with all relevant legislation
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills
- Experience in all aspects of customer service and people management
- Demonstrated ability to lead and direct a team
- Strong working knowledge of restaurant industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Highly flexible, with solid interpersonal skills
- Able to effectively communicate both verbally and in writing
- Equal opportunity employer with a commitment to hiring and retaining a diverse workforce
- Encourages and welcomes applications from all intersectional walks of life
- Valuing a diverse workforce
- Enforces fair and equitable hiring practices
- Committed to improving access and opportunities for all individuals, including those with disabilities
- Offers accommodation at any stage of the hiring process
- Recognized as having one of Canada’s Most Admired Corporate Cultures
- Rallies behind values of Teamwork, Innovation and Excellence
- Opportunities for growth and career evolution within a diversified organization
What you will do:
The Service Supervisor, is responsible for supporting the Player team in all guest service areas to ensure Rec Room standards are maintained, maximizing revenues and profits to agreed budgetary limits while ensuring memorable service is delivered to our guests. Guest service areas include: bar, service floor, host / call centre, amusement floor, trophy case, feature attractions, Events, Groups / Live entertainment. The Service Supervisor will focus on resolving customer complaints, issues, and the professional development of the staff within the department. The Service Supervisor should maintain a culture of hospitality and positive morale, and a focus on building the bench-strength of their team compliment by providing coaching and feedback.
Responsibilities will include, but are not limited to, the following:
- Responsible for executing Groups & Events within venue, providing seamless guest service.
- Understand and effectively follow all Rec Room values, policies and procedures.
- Protect and enhance the Rec Room brand.
- Practice and role model Company culture.
- Responsible for maintaining the seamless operation of all games, coat check and retail operation within the Rec Room.
- Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
- Ensure that all Front of House staff are dressed appropriately at all times.
- Ensure that all Front of House areas are clean and tidy at all times.
- Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
- Greet and handle all guest interactions with a high level of professionalism and hospitality.
- Be readily available at all times to resolve all guest concerns using the Rec Room L.A.S.T. model.
- Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
- Ensure that the facility consistently meets the Rec Room and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
- Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
- Must be able to delegate tasks appropriately to team members.
- Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
- Conduct practical training of new employees, and provide coaching and feedback.
- Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
- Maintain payroll and attendance records in accordance with legislative and the Rec Room requirements.
- Maintain effective communications within and outside of the Rec Room to ensure flawless execution.
- Ensure that the facility consistently meets the Rec Room standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
- Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
- Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
- Ensure that any and all variances are handled immediately.
- Anticipate and react to any changes in business levels while maintaining excellent guest service.
- Follow all provincial Health, Food Safety and Liquor service legislative requirements.
- Other duties as assigned.
Qualifications
- 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
- Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
- Ability to work under pressure while complying with all relevant legislation.
- Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
- Experience in all aspects of customer service and people management.
- Experience in training will be considered an asset.
- Familiarity with point of sale systems will be considered an asset.
- Demonstrated ability to lead and direct a team
- Strong working knowledge of restaurant industry principles, methods, practices, and techniques
- Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
- Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
- Able to effectively communicate both verbally and in writing.
Working Conditions:
- Interacts with customers, employees and management.
- Standing for extended periods of time.
- Will work flexible shifts.
- Extended hours as required.
- Manual dexterity required to use desktop computer and point-of-sale system, as required.
- Lifting or moving up to 50 lbs may be required.
- Exposure to hot grill or oven with temperatures as high as 350-500F.
- Exposure to walk-in refrigerator with temperatures as low as 40ºF.
- Exposure to walk-in freezer with temperatures as low as 0ºF.
- Some travel may be required.
- Ability to attend and conduct presentations.
Inclusion & Diversity
Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Life at Cineplex:
Cineplex is synonymous with entertainment. Known as Canada’s largest and most innovative film exhibitor, we’re so much more than movies – operating The Rec Room, Canada’s favourite destination for ‘Eats & Entertainment’ and Playdium, specially designed for teens and families.
At Cineplex, change and disruption are nothing new. Infusing innovation into everything we do has fueled our evolution as a fully-integrated, diversified and growing organization with exciting career opportunities in our locations and corporate functions. Grow with us and explore roles in operations, food services, hospitality, digital commerce (CineplexStore.com), digital (Cineplex Digital Media) and cinema media (Cineplex Media), consumer loyalty (SCENE), finance, human resources, technology, amusement solutions (Player One Amusement Group), and more.
Proudly recognized as having one of the country’s Most Admired Corporate Cultures, we rally behind our values of Teamwork, Innovation and Excellence.
We are creative, curious and love thinking big. The next evolution of Cineplex starts here, with you.
Learn more about our businesses through the links below.
Interested applicants, please apply today.
While we appreciate all interest, only those candidates selected for an interview will be contacted. As part of Cineplex Entertainment’s standard recruitment process, suitable candidate(s) will be required to undergo pre-employment screening as a condition of employment or promotion.
No Agency Calls Please
Inclusion & Diversity
Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.
Accessibility
We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment oporunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at jobs@cineplex.com.
While we appreciate all interest, only those candidates selected for an interview will be contacted.
Your Next Career Starts Here
We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you.
A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.
An enhanced lifestyle rewards program that gives members something new to look forward to, with more ways to earn and redeem.
A place for teens to play without limits, offering a games floor, full menu, birthday parties, plus ropes courses, VR and bowling at select locations.
Whether at home or on the go, we offer over 10,000 digital titles to rent or own, including the latest releases.
An integrated network providing impactful media solutions, helping brands make meaningful connections with consumers.
An agency powering end-to-end digital and DOOH solutions that drive customer experiences and bottom-line results.
Follow Us
- [](https://www.youtube.com/channel/UCkT7-WHt8KwQ1vo5tYfhlQg "YouTube")
- [](https://twitter.com/CineplexMovies?ref_src=twsrc%5Egoogle%7Ctwcamp%5Eserp%7Ctwgr%5Eauthor "X")
- [](https://ca.linkedin.com/company/cineplex-entertainment "LinkedIn")
- [](https://www.facebook.com/Cineplex/ "Facebook")
© 2025 Workday, Inc. All rights reserved.
