Identity Security - Technical Account Manager

Saviynt is seeking a Technical Account Manager to provide account management and high-level technical support for identity security solutions. Responsibilities include supporting pre-sales and post-sales processes, defining and overseeing solution implementation, and providing post-go-live support. The role involves creating service implementation scoping and ROM documents, managing project delivery, acting as a primary point of escalation, and conducting regular review meetings with customers. The Technical Account Manager will also monitor support requests, analyze customer support requirements to improve service or reduce costs, manage ongoing customer support, arrange training, and demonstrate products. They will communicate the Saviynt vision and product roadmap, manage up-sell and cross-sell opportunities, drive expansion opportunities, assist with services resourcing and forecasting, manage and approve timesheets, and support invoicing activities. The role requires adherence to information security and privacy policies.