Implementation Engineer

The Role:

ION is seeking talented, enthusiastic and productive individuals to join the Implementation department. This department is responsible for implementing, deploying and maintaining Fidessa's multi-asset, sell-side trading platforms and global market data system on a managed, Software as a Service (SaaS) basis. It also provides specialist consultancy services to our Enterprise client base. If successful you would be assigned to the Cleared Derivatives Implementation team.

As part of a highly motivated team, your role will be pivotal in the management of ION’s projects internally and with our customers. You will be involved in every aspect of running our projects working with product development, delivery, sales and finance teams.

Key Responsibilities

• To build, configure, test and deploy Fidessa trading platforms, exchange connections and market data services
• To enable, configure, test and deploy additional or new services and software features.
• To analyse, design, develop, configure, test & deploy solutions to specific customer requirements.
• Implementing and deploying strategic projects
• To ensure that all client systems/configurations are "fit for purpose" upon delivery.
• To maintain a constant service to our existing customer base via the delivery of frequent upgrades and maintenance to ensure compatibility with stock exchanges, regulatory changes and other software vendors, in a dynamic, constantly changing marketplace.
• Planning, implementing and deploying hardware performance enhancements and upgrades.
• To provide support before, during and after the roll-out of software changes.
• To write and maintain technical documentation relating to the upgrading, maintenance and deployment of Fidessa systems, products and services.
• To attend internal meetings to discuss the progress of assigned tasks / key initiatives.
• To attend external meetings with Fidessa clients, where required.
• To liaise with the customer or internal Fidessa teams and provide regular progress updates for their key issues or deliverables.
• To escalate issues to your line manager or project manager as appropriate.

We might ask you to perform other tasks and duties as your role expands -

• The role holder will be expected to perform any other duties that may reasonably be asked of them.
• The role can potentially involve a client facing component and as such, personal presentation is a key requirement.
• The role requires flexibility to work occasional early mornings, evenings and weekends.
• The role requires some flexibility for overseas travel as there may be opportunity for project work across the region or globally.

Required Skills, Qualifications and Experience

• Must have a degree in a Computer Science/Engineering or numerate discipline of grade 2:1 or above (or regional equivalent) or relevant industrial experience
• Knowledge of at least one programming or scripting language
• Experience with Linux or UNIX
• Although not a pure development role, there is a requirement to be able to understand code, and programming fundamentals and to have an ability to develop software solutions using the software building blocks provided by Fidessa
• Must be able to demonstrate excellent written and verbal communication skills
• Must be able to demonstrate good attention to detail, organized and proactive
• Must be able to demonstrate initiative
• Must be able to demonstrate a strong analytical approach to problem solving
• Must be able to work as part of a team, whilst also assuming responsibility for your own work
• Must be able to take ownership of assigned tasks, anticipate potential problems & take prompt pre-emptive actions, if required. Ensures that all tasks are completed to a very high standard
• Must be eager to learn new skills to enhance capability

Desired Skills, Qualifications and Experience

• To have knowledge of SQL and Relational Databases
• To have knowledge or a demonstrable interest of equity and/or futures and options markets
• To have prior software application implementation/support/testing experience
• To have experience of networking principles
• To have experience in issue management