IN Manager Agentic Chatbot Advisory

Line of Service

Advisory

Industry/Sector

FS X-Sector

Specialism

Operations

Management Level

Manager

Job Description & Summary

At PwC, our people in data and analytics engineering focus on leveraging advanced technologies and techniques to design and develop robust data solutions for clients. They play a crucial role in transforming raw data into actionable insights, enabling informed decision-making and driving business growth.

Those in intelligent automation at PwC will focus on conducting process mining, designing next generation small- and large-scale automation solutions, and implementing intelligent process automation, robotic process automation and digital workflow solutions to help clients achieve operational efficiencies and reduce costs.

*Why PWC

At PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more about us.

At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firm’s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

Job Description: Seeking an innovative Agentic Chatbot proficient in NodeJS, Python. The candidate will design and implement conversational agents to improve client interactions and automate processes.

Role and responsibilities:

· Develop and maintain chatbot solutions using industry-standard frameworks and tools.

· Integrate chatbots with existing service platforms using NodeJS and Python.

· Implement natural language processing (NLP) techniques for effective communication.

· Collaborate with product teams to ensure chatbot functionality aligns with business objectives.

Requirements:

· Experience in chatbot development with knowledge of bot frameworks.

· Proficiency in NodeJS, Python.

· Knowledge in Generative AI, RAG, indexing, Langchain, Amazon Bedrock, gRPC tools, Cloud services (AWS, Azure).

· Experience in NLP and machine learning related to conversational AI.

· Strong troubleshooting and debugging skills.

· Ability to work collaboratively in a fast-paced environment.

Good to have:

· Hands-on experience in Voice and chatbots.

· Hands-on experience in Azure Cognitive Services, Genesys, Azure Bot framework..

*Mandatory Skills Set:

· Project Management

· Stake holder Management

· Project planning

Prefered Skills Set:

Agentic Chatbot 

Years of experience required:

8+ years of experience in GenAI, machine learning, and architectural design

Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field

Education Qualification: BE/B.Tech/MBA/ CA

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required: Bachelor of Engineering, Chartered Accountant Diploma, Bachelor of Technology, Master of Business Administration

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Chatbots

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Agile Methodology, Analytical Thinking, Automation Algorithms, Automation Engineering, Automation Framework Design and Development, Automation Programming, Automation Solutions, Automation Studio, Automation System Efficiency, Blue Prism, Business Analysis, Business Performance Management, Business Process Analysis, Business Process Automation (BPA), Business Transformation, Business Value Optimization, C++ Programming Language, Coaching and Feedback, Cognitive Automation, Communication, Conducting Discovery, Configuration Management (CM) {+ 41 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date