IN-Sr Technical Consultant - Cloud-Citrix Cloud, Azure Virtual Desktop

Scope:

The Sr Technical Consultant – Cloud acts as the point of escalation for infrastructure operations, responsible for handling complex issues, driving root cause analysis, and implementing long-term solutions. This role also contributes to infrastructure design, optimization, and strategic initiatives, while mentoring L1/L2 teams and ensuring adherence to best practices.

Our current technical environment:

• Microsoft Azure
• VMware ESXi

What you’ll do:

• Serve as the technical escalation point for critical incidents and cross-domain issues.
• Perform deep-dive troubleshooting, root cause analysis (RCA), and long-term fixes for recurring problems.
• Lead infrastructure upgrades, migrations, and complex changes across compute, storage, network, and cloud environments.
• Work closely with L3 and architecture teams on solution design, providing operational insights and recommendations.
• Drive process improvements and establish advanced SOPs, runbooks, and knowledge-sharing documents.
• Collaborate with security and compliance teams to enforce governance and risk mitigation.
• Engage with vendors for escalations, patch management, and advanced product support.
• Contribute to capacity planning, performance benchmarking, and cost optimization efforts.

What we are looking for:

• Bachelor’s degree in IT/Computer Science/Electronics (preferred) or equivalent diploma.
• 2–8 years of hands-on experience with Citrix infrastructure (CVAD, StoreFront, NetScaler).
• Knowledge of Parallel Client ROMI operations and troubleshooting.
• Basic experience in Windows Server administration, AD, DNS, DHCP.
• Exposure to MFA and SSO integrations (SAML, OAuth, OpenID Connect.
• Familiarity with VDI/DaaS concepts and user session troubleshooting.
• Strong problem-solving and troubleshooting skills in end-user and Citrix environments.
• Willingness to work in a 24x7 shift environment.