Inbound Inside Sales Representative

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor​y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is excited to announce the opening of our brand-new location in Tampa, Florida, and we're looking for driven, results-oriented sales professionals to join us in this exciting new chapter! With significant investment in our growth, this new location represents an incredible opportunity to make a real impact and drive success from the ground up. As a key member of our sales team, you'll play a pivotal role in establishing and growing our presence, deepening customer relationships, and contributing to the success of our Inside Sales team.

If you're passionate about sales, thrive in a fast-paced environment, and are eager to be part of an ambitious, high-energy team, we want you on board!

Position Summary

The Inbound Inside Sales Representative is a results-driven sales professional responsible for engaging with inbound leads, qualifying prospects, and closing sales opportunities in a fast-paced sales environment. You will serve as the first point of contact for potential customers, ensuring that each interaction is valuable and sets the stage for a lasting relationship. This role requires a mix of empathy, persistence and sales acumen to successfully assess prospective customer’s current and potential needs and present the right solutions, ultimately driving revenue growth.

Position Responsibilities

• Promptly respond to inbound inquiries from prospects (via phone, email, or chat), qualify the lead, and move them through the sales process using consultative selling techniques to uncover the prospect’s needs, pain points, and budget, and position our products/services as the solution.
• Leverage your deep knowledge of our offerings to provide tailored recommendations and effectively close sales opportunities.
• Own the sales cycle from lead to deal closure, collaborating with customer service, operations, and internal sales teams for a seamless customer experience.
• Collaborate on new opportunities and manage RFP processes, tracking activities in Salesforce, forecasting, and conducting competitive research.
• Build relationships with prospects who may not be ready to buy immediately, ensuring follow-up through timely and strategic outreach.
• Build customer relationships through strategic conversations to understand organizational business objectives and goals. Understands and influences a wide range of customer stakeholders while acting as industry expert to the customer. Partners with key customer decision maker(s) to structure business strategy as it relates to customer requirements.
• Maintain a consistent pipeline to meet and exceed sales quotas. Accurately track and manage leads and sales opportunities in SFDC, ensuring all interactions are logged. Respond promptly to customer inquiries, ensuring detailed and timely follow-up. Regularly update sales forecasts and ensure all follow-up tasks are scheduled.
• Meet and exceed monthly, quarterly, and annual sales targets and KPIs by consistently converting inbound leads into closed sales.
• Work closely with marketing, new customer onboarding, and other internal teams to ensure leads are followed up on appropriately and customer satisfaction is maximized.
• Stay updated on industry trends, product updates, and competitive insights to effectively address customer needs and objections.

Required Skills

• Experience & Expertise: 1–3 years of inside sales or customer-facing B2B sales experience, with a track record of exceeding sales goals. Proven ability to build and maintain strategic customer relationships
• Sales & Communication Skills: Demonstrate curiosity and skill in identifying new business opportunities and potential product solutions for net new customers. Strong interpersonal, problem solving, negotiation, and presentation skills, with the ability to build trust, uncover client needs, present tailored solutions, and close deals.
• Tools & Trends Knowledge: Familiarity with CRM systems (e.g., Salesforce), social selling tools (e.g., LinkedIn), and virtual platforms (e.g., Zoom, Teams).
• Adaptability & Drive: Resilient, self-motivated, and organized, with strong time management skills and a curiosity for uncovering new opportunities to improve sales performance. Receptive to feedback and adaptable to improve sales performance.

Onboarding and Work Schedule

• Onboarding

The initial onboarding and training will take place in the office five days a week to ensure comprehensive learning and integration into our sales processes, products, and company culture. During this period, you will receive hands-on training that will equip you with the knowledge of our solutions, tools, and tech stack. You’ll also gain an understanding of our sales methodology, best practices, and how to deliver value to our customers.

Category: Sales