Inside Sales Account Manager Small and Medium Business (SMB)

Description -

About the Role

At HP Inc., we believe in reinventing the way businesses grow. As an Inside Sales Account Manager for our Small and Medium Business (SMB) segment, you’ll be at the forefront of that mission—empowering customers with innovative technology solutions that drive real impact.

In this role, you’ll manage a portfolio of SMB clients, engage in strategic conversations, and deliver tailored solutions that align with their evolving needs. You’ll be part of a collaborative, high-performing team that values creativity, customer centricity, and continuous learning.

What You’ll Do

• Engage with SMB customers via phone and digital channels to understand their business needs and recommend HP products, services, and solutions.

• Manage and grow key accounts, building long-term relationships and identifying new revenue opportunities.

• Lead complex sales cycles, including multi-product and integrated solution offerings, with a consultative and strategic approach.

• Collaborate cross-functionally with marketing, product, and customer success teams to ensure a seamless customer experience.

• Provide mentorship to junior sales representatives, sharing best practices and contributing to team development.

• Analyze sales data and trends to refine strategies, improve performance, and exceed targets.

• Stay current on HP’s portfolio and industry trends to deliver informed, value-driven recommendations.

• Balance a mix of farming and hunting sales activities—nurturing existing accounts while actively pursuing new business opportunities.

• Work with acquisition accounts, identifying and converting prospects into long-term customers.

• Drive growth in both established and emerging markets, adapting your approach to meet diverse customer needs.

What You Bring

• 6–8 years of experience in inside sales, telesales, or a related B2B sales role.

• Strong background in solution-based selling, account management, and customer engagement.

• Excellent communication, negotiation, and relationship-building skills.

• Proficiency with CRM tools (e.g., Salesforce) and digital sales platforms.

• Ability to navigate complex sales scenarios and deliver results in a fast-paced environment.

• High School Diploma or equivalent required; additional certifications (e.g., CISP) are a plus.

Preferred Skills

• Business Development & Planning

• Consultative & Cross-Selling Techniques

• Sales Prospecting & Strategy

• Product Knowledge & Market Awareness

• Digital Fluency & Customer Centricity

Why HP?

• Competitive compensation with performance-based incentives

• Comprehensive benefits package

• Career development and training opportunities

• A diverse, inclusive, and innovative work culture

• The chance to make a real impact with a global technology leader

Salary: The on-target earnings (OTE) range for this role is $31.25 to $40.85 USD per hour with a 60%/40% (salary/incentive) mix. Pay varies by work location, job-related knowledge, skills, and experience.

Benefits:
HP offers a comprehensive benefits package for this position, including:

• Health insurance

• Dental insurance

• Vision insurance

• Long term/short term disability insurance

• Employee assistance program

• Flexible spending account

• Life insurance

• Generous time off policies, including;

• 4-12 weeks fully paid parental leave based on tenure

• 13 paid holidays

• Additional flexible paid vacation and sick leave (US benefits overview)

The compensation and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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Equal Opportunity Employer (EEO) - 

HP, Inc. provides equal employment opportunity to all employees and prospective employees, without regard to race, color, religion, sex, national origin, ancestry, citizenship, sexual orientation, age, disability, or status as a protected veteran, marital status, familial status, physical or mental disability, medical condition, pregnancy, genetic predisposition or carrier status, uniformed service status, political affiliation or any other characteristic protected by applicable national, federal, state, and local law(s).

Please be assured that you will not be subject to any adverse treatment if you choose to disclose the information requested. This information is provided voluntarily. The information obtained will be kept in strict confidence.

If you’d like more information about HP’s EEO Policy or your EEO rights as an applicant under the law, please click here: Equal Employment Opportunity is the Law Equal Employment Opportunity is the Law – Supplement